Andrew Wente Email & Phone Number

Columbus, Oh, Us

Dublin, Oh

Coordinate and administer full range of business support services for prospective and existing participants and vendors to ensure effective delivery of services. Provide excellent and seamless customer experience by delivering quality customer service and support to high value clients, establishing professional relationship, maintaining account via Salesforce (CRM), preparing participation agreements and invoicing, and overseeing systems and procedures to track account status. Previously oversaw and ensured performance of 2 direct reports. Supervise up to 5 subordinates to ensure quality of service provided to both Accreditation and NCDR customers.Key Accomplishments:* Accomplished business-critical tasks and projects including annual renewal processes, service improvement initiatives, business process automation, and system migration.* Instrumental in customer retention by consistently providing great customer support to prospective and existing participants and vendors, and addressing account related issues via call and email.* Contributed to successful migration of database system from Microsoft CRM to Salesforce, which improved operation while saving company over $200,000.* Played significant role in establishing, designing, and implementing customer care division for Society of Cardiovascular Patient Care (SCPC) resulting to significant improvement to customer experience.* Boosted productivity by creating new policies for customer care, streamlining process for handling customer issues, and leading process-improvement initiatives related to workflow, annual billing, and customer tracking.* Transitioned IT ticketing system to Jira, which simplified customer support workflow for various issues, and enabled all ACC members to access cases and resolve problems.

Dublin, Oh

Served as IT customer service representative for internal customers; accountable for managing and maintaining organizational computer systems, desktops, and peripherals. Utilized technical skills in setting up new computers, resolving technical issues on computer and network system, and responding to technical inquiries from end users.

Managed and coordinated administrative duties encompassing comprehensive support to executive management team, managing correspondence, handling phone calls and customer inquiries, and recording meeting minutes.

Provided customer support to different agencies and entities and coordinated administrative functions to ensure efficiency in all areas of division. Primary duties included managing division filing system, liaising among diverse providers, preparing departmental correspondence, and organizing schedules for certification reviews.Key Accomplishments:* Maintained quality improvement certifications and licensures for programs to demonstrate expertise in improving healthcare delivery and meet standards for quality assurance audits.* Optimized efficiency and productivity of five-member team by organizing schedules, assisting with quality improvement, maintaining proper communication, and motivating members.

Bachelor Of Science, Organizational Leadership

Associate Of Arts And Sciences - Aas, Business Administration And Management, General