Andrew Westhead Mba Email & Phone Number

With over 17 years of experience in the retail financial services sector, I am a passionate and results-oriented leader who strives to deliver sector-leading performance, customer service excellence, and business transformation. I am proud to have joined National Savings & Investments as Retail Director, leading a fantastic team to transform our products & services whilst delivering the highest levels of customer service and supporting the UK government as its Savings Bank. Delighted to have joined the NS&I ExCo and Board.Previously as the Regional Director at Nationwide Building Society, I oversaw a large-scale, multi-channel operation that serves 4 million customers across 166 branches and 90 contact centres, generating significant income and member value for the society.My core competencies include leadership, transformation, operations, strategy, culture, product, efficiency, and risk management. I have a proven track record of driving increasing market share, automating sales, managing P&L, and creating a culture aligned with the corporate values. I am also the distribution sponsor for several strategic initiatives, such as Cost of Living, Consumer Duty, VA&I, multi-skilled words and governance. In addition, I have an MBA from the University of Nottingham and I am media trained and skilled in corporate and public affairs.

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  University Of Nottingham

  Distinction