Externally, I provide face to face customer service and help customers navigate their accounts and discuss concerns with them. I provide basic reference service and public computer help to a variety of customers with varying computer skills. I act as an acceptance agent for passport applications on behalf of the U.S. Dept of State.Internally, I prepare the daily schedules for the entire circulation department. I train new staff on shelving, public service, and library functions. I have been tasked with training new managers as well as entry level staff.

This position was a team leader position charged with supervising the Circulation Assistant I's at the branch. I contributed to staff performance reviews as well as participated in employee coaching for improvement. This position also included all duties required of the Circulation Assistant I as needed.

This position required me to sort and shelve returned materials, shelf read, and withdraw old material. It also required me to work the public service desk, and check customers items in and out. As well as provide customer service and answer questions over the phone.