• Managed, Investigated and resolved litigated commercial general liability claims and complex claims involving property damage, bodily injury, habitational and directors and officers claims.• Coordinated with Branch Legal Office and Insured on litigated files from creation to resolutionAct as the primary point of contact between agents, clients, and Legal Counsel for litigated commercial claims.• Coordinate litigation strategies and provide commercial customers with regular updates to ensure favorable outcomes.• Interact daily with C-level customers regarding claim status, coverage, and service.• Assist customers with questions, concerns, legal strategy explanations, and coverage issues.

• Managed, Investigated and resolved commercial general liability claims involving property damage and bodily injury.• Recognized for providing exceptional customer service by coordinating between business owner, agent, insureds, and claimants to resolve complex claims.• PROJECT: Created, implemented, and managed the department’s new recruitment and development program

• Supervisor for a team of 5 claim owners• Provided authority and direction for resolving claims for all team members• Responsible for promoting office proactivity. Created and led contests to increase department performance in claims metrics.• Subject Matter Expert for department vendor. Trained employees on how to use system and tracked office utilization.• PROJECT: Researched, developed and created customer service protocol for entire department. Increased the department's customer service score and survey return rate. Created contest to encourage excellent customer service and increased survey return rate.• PROJECT: Created and led Customer Service Cabinet to review any customer service issues and identify opportunities for improvement.

• Managed an extensive case load of 10+ incoming weekly claims from inception to resolution, consisting of coverage, investigative, property damage, and bodily injury exposures.• As an 'All Purpose' adjuster, resolved and managed claims with both attorneys and clients directly• Primary point of contact for the customer as the 'Claim Owner,' set expectations and aided clients throughout entire life of claim.• Conducted liability investigations to determine loss details through recorded statements, scene investigations, and collaboration with law enforcement agencies and legal staff• Negotiated, settled, and paid insurance claims up to $250,000• Promoted to Senior Claims Adjuster October 2016• Promoted to Special Liability Claims Adjuster February 2018

• Provided ‘Best in Industry’ service to hiring managers and consultants through personalized business relationships.• Acted as the liaison between hiring managers and current consultants to ensure complete satisfaction on both fronts.• Negotiated position offers, performed reference checks, and presided over all aspects of the hiring process.

• Assistant Branch Manager of College location, followed by promotion to San Diego Airport location• At Airport Location drove Enterprise Service Quality Index to a record 12 month high of 84%• Provided sales training, mentorship, and guidance to team of approximately 30 sales representatives• Developed daily contests to drive sales growth of protection products, fuel, and sell ups by identifying greatest opportunities for improvement• Managed and maintained fleet mix for Enterprise, Alamo, and National Car Rental fleet of 5,700 cars in the San Diego Airport Market• Strategically generated new business through contacting and marketing potential clients, corporate account targeting and internet research referral generation.• Facilitated relationships by acting as the primary contact on behalf of Enterprise with assigned accounts including Toyota of San Diego, Caliber Collisions and Carrillo’s Auto Body. • Developed and maintained productive business relationships with Owners, Service Managers and the Front Desk.• At College location, Increased fleet growth and managed a fleet averaging 150 cars. Grew fleet by an average of 25% from the same time last year, including 33% in the month of November 2012.• Successfully led by example by selling protection products. Achieved recognition for sales performance with three “Elite to Eat” dinners and a Double MVP award. • Responsible for achieving a high level of customer service each month, including the Enterprise Service Quality Index (ESQI). Obtained above average or outstanding ESQI scores at all five Enterprise branches worked at.• Utilized Excel spreadsheets to track sales numbers; accountable for increasing sales performance and decreasing branch expenses to increase profitability. • Effectively trained, directed and motivated staff of five employees; including personnel training, performance evaluation, mentoring, and creating and monitoring sales goals for the team.

• Marketed accounts based on 'Enterprise Difference'• Sold protection products to customers resulting in 1 area MVP, 3 Elite to Eats, and a promotion to the airport location• While at the airport won Employee of the Month Award two months in a row for outstanding customer service, as voted by my peers• Passed a 4 hour oral test on all aspects of the business to become Management Assistant• Promoted to Asst. Manager one week later

• Acted as a primary contact for corporate partners to accommodate any requests or special needs.• Responsible for achieving and maintaining a high level of customer service each month to retain clients, including the National Service Quality Index (NSQI). Raised NSQI by 10 points from 82% to 92% since my arrival.• Created and presided over contests to drive sales. Increased “Sell Up Dollars” by 25% over Last Year.• Mentored employees to improve sales numbers by teaching sales techniques, setting goals and recognizing their improvement. Income per employee raised by $2.00 per contract as a result.• Managed the fleet mix and maintained the 5,700 car fleet in the San Diego Airport Market

• Substantial interaction with approximately 50 customers per day• Became dispatcher for my division of approximately 25 employees• Used Excel spreadsheets and Word to construct daily reports • Dispatched daily crew of about 25 for customer service inquires and maintenance• Identified and prioritized security and maintenance issues to be fixed

I am a graduate from the University of San Diego, with a Bachelor of Business Administration and a Marketing Emphasis.

• Recommended suitable products to customers based on their individual needs• Interaction with between 20 to 75 customers per day• Fast paced team environment comprised of 3 to 6 team members • Organized, maintained and set up creative displays for new movie and game releases