Make 700 daily system generated outbound calls.Obtain pre-screening data using dynamic script.Quickly building rapport with people and understanding their needs.Make live transfers for qualified individuals.

As an Appointment Setter at this sales lead generation agency, I generate qualified leads and schedule appointments with potential clients for sales executives. Make outbound calls to potential clients using targeted lists provided by the company.Engage in meaningful discussions with prospects to understand their business software challenges and needs.Inform prospects about the features and benefits of solutions.Qualify leads based and arrange appointments for sales executives.Keep accurate records of interactions and scheduled appointments in the CRM system.

As a Customer Service Sales Representative at this telecommunications company, I handled incoming calls, resolved customer inquiries, and offered tailored solutions to meet their needs. Addressed technical issues, assisted with product selection, & drove sales through upselling and cross-selling opportunities. Provided cell phone customer support, assisting with technical issues and service inquiries.Managed customer accounts and resolved complaints, ensuring high levels of customer satisfaction.Consistently met performance metrics and received positive feedback from customers.

As an Account Executive at this customer experience technology and services company, I worked with existing B2B customers to analyze their shipping needs and identify opportunities for up-selling additional services and conduct competitive analysis to persuade clients to choose FedEx over competitors.Upsold current FedEx customers on various products and services B2B.Developed and maintained customer relationships, leading to increased sales and customer satisfaction.Achieved and exceeded sales targets on a regular basis.

As a Telesales Representative at this customer experience technology and services company, my job was to upsell additional services to existing customers by assessing their current needs and offering tailored solutions. Also perform competitive analysis to highlight the advantages of their service, aiming to retain and attract clients away from competitors.Promoted products and services through telemarketing campaigns.Built rapport, gave advice about how the services may benefit customers personally and then closed the deals.Conducted forms of Team Management, Performance Monitoring, Training and Development, and Quality Assurance.Assisted in Customer Relationship Management, Reporting and Analysis, Strategy and Planning, Operational Management, and Motivation and Engagement.

As a Door-to-Door Sales Representative, I was responsible for going door-to-door to proactively sell security products and services to residential and/or business customers. Visited potential new customers at their homes. Explained products, services and prices, and demonstrated use of products. Created sales leads, made sales appointments and managed customer interactions. Contacted customers by phone, email, and in person to offer them to purchase merchandise. Followed up with customers to ensure they were satisfied and happy. Maintained records of accounts and orders and developed prospect lists.

As a Telemarketing Fundraiser, I represented clients and asked individuals to make a contribution to one of the many charitable organizations represented. Made outbound calls to potential donors, built rapport, and clearly communicated the organization's mission and goals.Solicited donations, used active listening to answered questions, and recorded information accurately. Met fundraising targets, handled rejections professionally, and provided updates on campaign progress.. Maintained confidentiality, complied with regulations, and participated in training to enhance skills and accepted all coaching and counseling with a positive attitude.

As an Account Executive at this home-based business solutions provider, I engaged with potential clients to promote and sell home-based business opportunities, provide information on the company’s offerings, answered questions, and assist clients in starting their direct-sales business.Provided marketing support by making outbound sales calls for special promotions.Contacted prospective clients presenting the business opportunity.Built rapport with customers and explained the features and benefits of the product. Handled and overcame initial reluctance and other objections. Quoted prices and demonstrate their products and services.Advised clients on how using these products and services can reduce costs and/or increase revenue. Specialized in speaking with customers and facilitating online PowerPoint presentations and setting up accounts.

As an Telesales Representative at this marketing and media resource center delivering high-quality, high-touch services for a wide range of clients, I specialized in soft-offer calls that demanded high average order values with lots of x-sell opportunities and continuity programs, having extensive knowledge on numerous products.Promoted numerous products and services through multiple telemarketing campaigns.Described the product benefits and any special offers. Persuaded customers to accept at least a trial period. Up-sell, cross-sell, and offer additional benefits.Closde inbound sales from leads through direct response TV, print, radio, retail and e-commerce.

As a Telesales Representative at this business process outsourcing provider specializing in soft-offer direct response inbound phone sales, I expertly engage customers to secure trial periods, upsell, cross-sell, and offer additional benefits based on my extensive knowledge of numerous products. I handled inbound sales for telemarketing campaigns that handled leads generated through direct response TV, print, radio, retail, and e-commerce.Engaged customers to secure trial periods, upsell, and cross-sell additional products and benefits.Utilized extensive product knowledge to address customer inquiries and provide tailored solutions.Handled inbound sales calls from leads generated through direct response TV, print, radio, retail, and e-commerce channels.Promoted products and services effectively through inbound phone interactions.Managed high call volumes while delivering exceptional customer service and closing sales.

As Customer Service Representative at an outsourcing provider for Fortune 500 companies I delivered high-quality support for banking customers by managing a high call volume and handling various tasks such as crisis management, balance transfers, bill consolidation, and account activation. I also provided comprehensive customer care across multiple campaigns with a focus on inbound technical support and service excellence.Researched and responded to customer inquiries and explained transactions to their satisfaction. Maintained contact and followed up on problems. Required perseverance and the ability to respect customer’s answers.Required good knowledge about all the company's products and services. AND to be well-organized and thorough, even under pressure. Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts.