Andrew W. Email & Phone Number

Morley, Gb

Leeds, England, United Kingdom

My current role is as a Call Quality Analyst for BW Legal. I play a crucial role in ensuring regulatory compliance and high standards of customer service are maintained. As the business is financially and legally regulated by the FCA and SRA, it is paramount that I listen to each and every call with full concentration, listening and marking with accuracy against the companies and regulators standards

Leeds, England, United Kingdom

As I progressed within Tech Mahindra, I was promoted to the role of Team Leader, overseeing an ever-expanding team within the Service Desk. This role refined my ability to adapt to daily unpredictability, being on call for emergencies within my team and to supply urgent changes to priority with strict deadlines when required.

Leeds, England, United Kingdom

When I joined Tech Mahindra I started as a Team Member on the Service Desk, being an integral part to the pilot batch in the Leeds branch managing B2B enquiries and escalations through various channels including email, phone and the in-house ticket system. Within a year in this business, I progressed to the role of Team Coordinator, directly supporting the Team Leader with additional responsibilities such as attending high level business meetings, creating and delivering training resources and… Show more When I joined Tech Mahindra I started as a Team Member on the Service Desk, being an integral part to the pilot batch in the Leeds branch managing B2B enquiries and escalations through various channels including email, phone and the in-house ticket system. Within a year in this business, I progressed to the role of Team Coordinator, directly supporting the Team Leader with additional responsibilities such as attending high level business meetings, creating and delivering training resources and assisting with the onboarding of new members to the team all whilst learning to deal with the challenges of migrating to working from home during the COVID-19 Lockdown. Show less

Leeds, England, United Kingdom

At Hermes I had the role of Customer Service Advisor in the head office in Morley. The main duties were taking high levels of inbound calls from clients and customers, be they recipients or shippers.

Leeds, England, United Kingdom

This role was Team Member at the Leeds White Rose Cineworld. I was part of the original team when the cinema opened so I had the privilege of helping the brand-new building open to the public. My duties changed in this role daily to fit the needs of the business. These duties included working on concessions, greeting customers and guiding them to their screen, completing screen checks to complete regular piracy checks and cleaning screens.

Leeds, England, United Kingdom

At Lloyds Banking Group I was a Customer Service Agent in the Halifax department. It was important that security and Data Protection was done to the highest standard as I was dealing with people’s personal bank accounts. Due to the highly sensitive customer information I was handling daily, I had to ensure I showed consistent attention to detail to provide customers with accurate and comprehensive resolution to their enquiries.

Leeds, England, United Kingdom

Over the Christmas period I worked in customer service for GAME. The job entailed working on the main shop floor speaking to customers for any enquiries they had whether it be stock, personal recommendations or anything in the news of gaming.

Leeds, England, United Kingdom

Whilst working as a Customer Service Advisor with British Gas my job was to take calls and deal with any issues or queries our customers had. During my time working for Capita I had many targets to adhere to such as phone talk time, correct time taken for scheduled breaks and customer survey scores.