Founder / Managing Director
Chatterbox Communications / Cbtele.Com Ltd
Wakefield, United Kingdom
Chatterbox was launched to capitalise on the emergence of the small business / personal mobile 'phone market. It was developed into a major supplier of business mobile 'phones, and mobile Information Communication Technology Solutions to SMEs throughout Yorkshire. Through a detailed fact find and consultative process, customers were provided with opportunities to leapfrog the competition by improving: speed of response; efficiency of internal communications and; overall customer experience. Pro-active account management principals meant that customers received complimentary ICT consultancy from an Approved Microsoft Partner, and this was underlined by a 85% rate of customer retention - incredible levels for a business in this highly competitive sector.• Built regional chain of 7 retail outlets managing and motivating a team of 25• Specialist B2B ICT consultancy and M2M partner eg:• Portable CRM, Service Engineer deployments, Vulnerable worker protection• Vending machine signalling, railway maintenance remote logging, vehicle telematics