Sr. Program Manager - Customer Experience And Strategy At Capital One
CurrentReady for a reimagined banking experience? Capital One® is a new kind of bank, one that's built on digital tools and human connections. People are at the heart of everything we do, so we keep the banking experience simple and straightforward—whether you're mobile, online, at the ATM or in one of our Capital One Cafés, where our approach to banking comes to life.• Developed market-level strategy to build brand awareness and customer engagement for 20 Capital One Cafes from pre-opening to present day• Determined levels of sponsorship for local and market events including street and food and wine festivals, Pride celebrations, etc.• Lead Cafe teams throughout event planning process, including the proposal, approval, and execution• Partnered with Community Affairs, Public Relations & Marketing partners for internal and external storytelling efforts• Ensured programming and partnerships aligned to overall company vision and strategy•Regularly delivered on strategic OKRs and KPIs