Andrew Jeffers, Pmp, Csm Email and Phone Number
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Engagement manager & PMO leader with 20 years of experience implementing enterprise level CRM based digital transformations. Andrew has a proven history of leveraging various Agile methodologies to manage cross functional teams through the full product life cycle. He’s a versatile consulting leader and Dynamics CRM functional lead with extensive experience implementing solutions for financial services, marketing, technology, & public sector clients. Andrew focuses on how systems can provide the maximum return on investment for clients through business process improvement, automation, and fulfilling measurable business goals.Skill Summary:• Portfolio management & PMO delivery oversight • Client focused engagement management• Project Management Professional (PMP) • Certified Scrum Master (CSM) with extensive Agile experience (Scrum, Kanban, Hybrid Agile, SAFe)• Extensive experience implementing enterprise level Microsoft Dynamics systems• Experience building & sustaining executive level client relationships• Extensive business analysis experience including requirement elicitation and management• Organizational change management• Excellent problem solving & communication skills
Compqsoft Digital
View- Website:
- compqsoftdigital.com
- Employees:
- 28
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Chief Customer OfficerCompqsoft DigitalLas Vegas, Nv, Us
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Director, D365 Client ExperienceArgano Sep 2021 - PresentPlano, Texas, Us -
Engagement DirectorAvtex Solutions, Llc 2020 - 2021Bloomington, Mn, UsResponsible for delivering a portfolio of large Customer Experience (CX) focused Dynamics 365 digital transformations• Executive sponsor that owns, plans, and leads Enterprise Projects & Programs• Drives Customer Satisfaction & ensures the successful delivery of business objectives & outcomes• Management of client relationships & escalations• Provides guidance across complex, strategic initiatives• Drive SME knowledge & best practices across the consulting & delivery practice -
Client Engagement Manager, Health & Public Safety, Dynamics 365Dxc Technology 2019 - 2020Ashburn, Virginia, UsResponsible for the successful delivery of a portfolio of Microsoft Dynamics projects across multiple Healthcare & Law Enforcement client accounts -
Manager, Dynamics 365Deloitte Digital 2017 - 2019Usa, Us• Responsible for managing large cross-functional teams implementing enterprise level Dynamics CRM systems for Fortune 500 clients leveraging various Agile Methodologies• Functional lead responsible for system customization design• Mentoring of business analysts and project managers within the CRM practice• Internal and client focused agile evangelization • Works to develop implementation methodologies and templates for the newly created Dynamics practice -
Senior Program ManagerAmerican Homes 4 Rent 2015 - 2017Las Vegas, Nevada, Us• Responsible for the delivery of the organization’s strategic IT road map• Oversight of the Project Management Office (PMO) including a team of internal and external project managers delivering 6 concurrent major program work-streams and related projects• Coaching and development of the business analysis and project management skillsets and best practices within the organization• Oversees ongoing maturation of internal application lifecycle management processes including organizational change management and implementation methodologies and best practices• Functional architect overseeing Dynamics CRM configuration and customization leveraging multiple external vendors, oversight of all development work for existing enterprise systems• Primary interface between IT, executive business leadership, and all business units in the organization -
Delivery Director, Crm PracticeNeudesic 2015 - 2015Irvine, Ca, Us• Responsible for the Dynamics CRM Quick Start program offering including model design, marketing, sales support, and successful delivery of all client implementations• Main escalation point for clients and project managers• Engagement manager and functional lead on additional enterprise level CRM implementations -
Principal Consultant I, Microsoft Dynamics CrmNeudesic 2013 - 2015Irvine, Ca, Us• Project manager for Dynamics CRM implementations including management of budget, resources, scope, and timeline• Scrum master for day to day team tasks• Responsible for the implementation team’s performance including requirements elicitation, design, and development and configuration execution
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Senior Consultant Ii, Microsoft Dynamics CrmNeudesic 2011 - 2013Irvine, Ca, Us• Responsible for client requirements elicitation, documentation, and prioritization utilizing IIBA methodologies• Leads the design and implementation of customization and configuration solutions utilizing agile (scrum) software development• Responsible for the management of user acceptance testing including creation of test cases and scripts• Assists clients with the development and execution of organizational change management, business process documentation and improvement, and deployment and cutover planning.
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Senior Business Analyst And Implementation Lead, United States, Microsoft Dynamics CrmColliers International 2010 - 2011Toronto, Ontario, Ca• Lead business analyst responsible for gathering and documenting requirements for the US region• Cutover lead for CRM deployments to US offices• Tier 3 support for an enterprise CRM solution with 300 end users, utilizing an SLA and the Heat helpdesk system • Architect of the mobile application Mobile Express, providing handheld access to MS CRM -
Business Analyst And Implementation Lead, Canada, Microsoft Dynamics CrmColliers International 2008 - 2010Toronto, Ontario, Ca• Primary Business Analyst responsible for the gathering and documentation of requirements• Deployed multiple CRM software releases utilizing the SCRUM methodology • Executed the rollout of MS CRM to multiple sales offices in Western Canada totaling 150 users• Designed and deployed technical solutions including the MS CRM mobile device application Mobile Express• Managed the Canadian IT infrastructure preparation for MS CRM deployment including WAN analysis and configuration, changes to the standard desktop software, and desktop hardware upgrades• Primary trainer for CRM release 1• Tier 2 support for an enterprise CRM solution
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Business Analyst And Implementation Lead, Sage Saleslogix CrmColliers International 2006 - 2008Toronto, Ontario, Ca• Responsible for the deployment execution of Saleslogix 7.2 to the United States and Western Canada• Managed the four person application support team’s workflows and processes• Worked with the business to develop and document business requirements• Management of external vendor’s development work• Responsible for the CRM hardware and software infrastructure• Primary CRM trainer• Primary IT representative for two key sales groups distributed across North America
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Lead Information Systems AnalystColliers International 2005 - 2006Toronto, Ontario, Ca• Progressively increased responsibilities cumulating in the coordination of a three person team providing tier 1 IT support and administration for 3 Puget Sound offices with 120 + salespeople and support staff• Assisted in the deployment of the Heat helpdesk system integration into the end user support model• Managed region-wide software and hardware projects including numerous software deployments, WAN upgrades, office relocation (IT component), and telephone system implementations• Designed and implemented CRM solutions to regional brokerage teams on the Act and REA platforms• Primary IT trainer for region
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Information Systems AnalystColliers International 1999 - 2005Toronto, Ontario, Ca• Provided Tier 1 IT support to 2 Puget Sound offices totaling 60 + end users • Responsible for the development and implementation of disaster recovery planning and procedures• Primary support for the US ADP payroll system• Designed and implemented numerous CRM applications to sales teams including versions of Act, REA, and Goldmine• Assisted in the development of property based databases for tracking real estate market information• Provided IT training to end users
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Systems AnalystSafeway Inc. 1998 - 1999Us• Member of a team providing tier 1 IT support to 150 + end users• Assisted in the development of desktop standards and deployment via Ghost• Maintained desktop hardware inventory
Andrew Jeffers, Pmp, Csm Skills
Andrew Jeffers, Pmp, Csm Education Details
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City University Of SeattleComputer Science -
Shoreline Community CollegeAssociate Of Arts (A.A.)
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Shoreline Community CollegeAudiovisual Communications Technologies/Technicians
Frequently Asked Questions about Andrew Jeffers, Pmp, Csm
What company does Andrew Jeffers, Pmp, Csm work for?
Andrew Jeffers, Pmp, Csm works for Compqsoft Digital
What is Andrew Jeffers, Pmp, Csm's role at the current company?
Andrew Jeffers, Pmp, Csm's current role is Chief Customer Officer.
What is Andrew Jeffers, Pmp, Csm's email address?
Andrew Jeffers, Pmp, Csm's email address is an****@****ail.com
What is Andrew Jeffers, Pmp, Csm's direct phone number?
Andrew Jeffers, Pmp, Csm's direct phone number is 800-805*****
What schools did Andrew Jeffers, Pmp, Csm attend?
Andrew Jeffers, Pmp, Csm attended City University Of Seattle, Shoreline Community College, Shoreline Community College.
What are some of Andrew Jeffers, Pmp, Csm's interests?
Andrew Jeffers, Pmp, Csm has interest in Travel, Long Distance Running.
What skills is Andrew Jeffers, Pmp, Csm known for?
Andrew Jeffers, Pmp, Csm has skills like Crm, Business Analysis, Business Intelligence, Integration, Business Process, Project Management, Microsoft Crm, Management, Agile Methodologies, Enterprise Software, Consulting, Sharepoint.
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