Andrew Jeffers, Pmp, Csm Email & Phone Number

Las Vegas, Nv, Us

Plano, Texas, Us

Bloomington, Mn, Us

Responsible for delivering a portfolio of large Customer Experience (CX) focused Dynamics 365 digital transformations• Executive sponsor that owns, plans, and leads Enterprise Projects & Programs• Drives Customer Satisfaction & ensures the successful delivery of business objectives & outcomes• Management of client relationships & escalations• Provides guidance across complex, strategic initiatives• Drive SME knowledge & best practices across the consulting & delivery practice

Ashburn, Virginia, Us

Responsible for the successful delivery of a portfolio of Microsoft Dynamics projects across multiple Healthcare & Law Enforcement client accounts

Usa, Us

• Responsible for managing large cross-functional teams implementing enterprise level Dynamics CRM systems for Fortune 500 clients leveraging various Agile Methodologies• Functional lead responsible for system customization design• Mentoring of business analysts and project managers within the CRM practice• Internal and client focused agile evangelization • Works to develop implementation methodologies and templates for the newly created Dynamics practice

Las Vegas, Nevada, Us

• Responsible for the delivery of the organization’s strategic IT road map• Oversight of the Project Management Office (PMO) including a team of internal and external project managers delivering 6 concurrent major program work-streams and related projects• Coaching and development of the business analysis and project management skillsets and best practices within the organization• Oversees ongoing maturation of internal application lifecycle management processes including organizational change management and implementation methodologies and best practices• Functional architect overseeing Dynamics CRM configuration and customization leveraging multiple external vendors, oversight of all development work for existing enterprise systems• Primary interface between IT, executive business leadership, and all business units in the organization

Irvine, Ca, Us

• Responsible for the Dynamics CRM Quick Start program offering including model design, marketing, sales support, and successful delivery of all client implementations• Main escalation point for clients and project managers• Engagement manager and functional lead on additional enterprise level CRM implementations

Irvine, Ca, Us

• Project manager for Dynamics CRM implementations including management of budget, resources, scope, and timeline• Scrum master for day to day team tasks• Responsible for the implementation team’s performance including requirements elicitation, design, and development and configuration execution

Irvine, Ca, Us

• Responsible for client requirements elicitation, documentation, and prioritization utilizing IIBA methodologies• Leads the design and implementation of customization and configuration solutions utilizing agile (scrum) software development• Responsible for the management of user acceptance testing including creation of test cases and scripts• Assists clients with the development and execution of organizational change management, business process documentation and improvement, and deployment and cutover planning.

Toronto, Ontario, Ca

• Lead business analyst responsible for gathering and documenting requirements for the US region• Cutover lead for CRM deployments to US offices• Tier 3 support for an enterprise CRM solution with 300 end users, utilizing an SLA and the Heat helpdesk system • Architect of the mobile application Mobile Express, providing handheld access to MS CRM

Toronto, Ontario, Ca

• Primary Business Analyst responsible for the gathering and documentation of requirements• Deployed multiple CRM software releases utilizing the SCRUM methodology • Executed the rollout of MS CRM to multiple sales offices in Western Canada totaling 150 users• Designed and deployed technical solutions including the MS CRM mobile device application Mobile Express• Managed the Canadian IT infrastructure preparation for MS CRM deployment including WAN analysis and configuration, changes to the standard desktop software, and desktop hardware upgrades• Primary trainer for CRM release 1• Tier 2 support for an enterprise CRM solution

Toronto, Ontario, Ca

• Responsible for the deployment execution of Saleslogix 7.2 to the United States and Western Canada• Managed the four person application support team’s workflows and processes• Worked with the business to develop and document business requirements• Management of external vendor’s development work• Responsible for the CRM hardware and software infrastructure• Primary CRM trainer• Primary IT representative for two key sales groups distributed across North America

Toronto, Ontario, Ca

• Progressively increased responsibilities cumulating in the coordination of a three person team providing tier 1 IT support and administration for 3 Puget Sound offices with 120 + salespeople and support staff• Assisted in the deployment of the Heat helpdesk system integration into the end user support model• Managed region-wide software and hardware projects including numerous software deployments, WAN upgrades, office relocation (IT component), and telephone system implementations• Designed and implemented CRM solutions to regional brokerage teams on the Act and REA platforms• Primary IT trainer for region

Toronto, Ontario, Ca

• Provided Tier 1 IT support to 2 Puget Sound offices totaling 60 + end users • Responsible for the development and implementation of disaster recovery planning and procedures• Primary support for the US ADP payroll system• Designed and implemented numerous CRM applications to sales teams including versions of Act, REA, and Goldmine• Assisted in the development of property based databases for tracking real estate market information• Provided IT training to end users

Us

• Member of a team providing tier 1 IT support to 150 + end users• Assisted in the development of desktop standards and deployment via Ghost• Maintained desktop hardware inventory

Bachelor Of Science (B.S.), Computer Science

Associate Of Arts (A.A.)

Associate Of Arts And Sciences (A.A.S.), Audiovisual Communications Technologies/Technicians