Andrew Wnuk Email & Phone Number

Tampa, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Lead and developed a diverse team while maintaining a high level of customer service, sales, and communication among our entire team and clients’ especially while experiencing trying times with extended lead times during the pandemic.• Developed and executed a comprehensive business plan to grow business by more than 15% that suited my teams’ skills and opportunities while considering my physical location, traffic, and margins.• Lead my team by example, while learning what motivated each team member. Then mindfully utilized my learnings to personalize each team member’s regular coaching and growth toward consistent new records in sales and service.• Maintain standard operations within my location, ensuring visuals standards and store maintenance are upheld. Along with ensuring health and safety remain a high priority.• Leveraged technology to improve our teams internal experience while also enhancing our clients external experience resulting in increased client satisfaction reviews.

Orlando, Florida, United States

• Streamlined efforts for creating schedules that increased performance under heavy workload.• Enhanced key metrics to deliver a 10%+ average growth over goal for credit capture and all while elevating team SPH success rate by 40%+, using practices that are now a gold standard.• Ensure files such as sale performance, safety, and register documents are efficiently managed for any audit, and recommended a restructured database that elevated overall productivity.

Troy, Michigan, United States

• Maintained all client & product service requests for entire gallery team to ensure exceptional customer service• Fostered innovation to encourage new ideas and thoughts to improve how the business is ran• Made partners with home office to troubleshoot trends found with product quality issues allowing us to reduce our exchange rate by 50% and save company costs• De-escalated and resolved clients issues and concerns• Developed team communications and information for Gallery values meetings

Virginia Beach, Virginia, United States

• Maintained top performance of sales and add-on services with an average +11% lead over the next highest performing specialist• Researched product's technical specifications and accurately communicated information• Asked appropriate open-ended questions to discover prospects' needs and requirements

Virginia Beach, Virginia, United States

• Led a team of 15-20, including career guidance, coaching, & development • Repair customer relationships with the products and their owners• Provide solutions to customer issues regarding Apple hardware and software • Tracked KPIs and created continuous improvement plans

Reston, Virginia, United States

- Communicate with customers to understand their needs and coordinate installations- Implemented budget and expense controls and financial policies by analyzing income and expenditures- Prepared financial statements, business activity reports, annual budgets and other records - Maintained cash flow by monitoring bank balances and cash requirements

Warren, Michigan, United States

High School Diploma, Gpa 3.5

Education record