I am responsible for leading Kyriba's client-facing teams including Professional Services, Client Support, and Client Success. The Global Client Experience (GCE) Team is ~200 employees (and growing) with presence across North America, Europe, APAC, and Japan. My purpose is equipping these professionals with the resources, tools, and support necessary to deliver exceptional client experiences for Kyriba's 2,200+ customers.

I served as Chief of Staff, reporting directly to the CEO. Responsibilities included leading strategic programs & initiatives, managing Board of Director and Private Equity relationships, and influencing Kyriba's growth strategy and operational scale improvements. As Chief of Staff, I launched a dedicated Customer for Life (CFL) Program and managed the Corporate Systems Team (Salesforce CRM, Financial Systems, Business Intelligence).

Portfolio of responsibilities included:1. Leading the Post-Merger Integration function 2. Cvent's Virtual Events Strategy & Operational Execution 3. Scaling Cvent's Professional Services organization for profitable growth4. Workforce Management5. Marketing Transformation6. CRM Automation Projects

I established a dedicated Integration Management Office, charged with managing the integration & performance of four (4) acquired companies during this time frame.

I led global transformation projects at Cvent designed to help the business scale for growth. My portfolio of projects are cross-functional and touch every facet of the business, including:Sales- Building and operationalizing a model that projects available customer spend and strategies for upsell.- Delivering Sales dashboards that stack-rank Sales Team on key performance indicators, metric correlation, and corrective action opportunities.Marketing- Introducing a Marketing Lead Generation model that identifies the # of leads marketing must deliver to meet future revenue targets.- Establishing ROI forecasts and methodologies for different Marketing tactics & campaigns.Customer Care- Executing "Customer-for-Life" initiatives that address pain points in the customer life cycle and contribute to higher churn and lower satisfaction levels.Human Resources- Introducing departmental KPIs that align employee performance expectations with appraisals and compensation.Technology- Supporting Cvent in becoming compliant with the Global Data Protection Privacy (GDPR) regulations in 2018.

I was instrumental in establishing and leading the global Strategic Projects and PMO function at Cvent. I was the first non-VP hire in a group that has grown to 20 global employees within two years. I supported all business functions across three (3) areas:.1. Strategic ProjectsIncluding: - Market Sizing and Growth Strategy Execution- Company and Departmental Key Performance Indicators (KPIs)- Marketing Lead Generation Modeling and Forecasting2. Business Operations & Process OptimizationIncluding: - CRM enhancements and automation- Redesign of marketing and sales operations processes- Program evaluation and assessments3. Project Management- Scope, plan, and manage global projects as lead PM- Design and implement company project management methodology and artifacts

I was a Business Strategy Manager with Accenture's Management Consulting Practice. I advised executive-level clients on their most complex and challenging strategic questions facing their organizations, and managed project teams that delivered actionable solutions and measurable outcomes. I supported clients in the areas of:- Corporate Strategy: Strategic planning and financial, benchmarking, and competitive analysis.- Investment Analysis & Partnerships: Financial modeling and business case development; public-private partnerships.- Business Development: Proposal development and lead generation.- Project Management: Led cross-functional project teams and strategy-focused engagements.

I joined Accenture's Management Consulting Strategy practice as a post-MBA consultant. Client engagements focused on deriving insights from data through advanced analytics and business intelligence tools.

I completed an internship in General Mills' highly selective graduate-level program. I was a human resources intern at a midwest manufacturing plant, where I led process improvement activities, designed a framework for other manufacturing plants to implement high-performance work systems, and supported implementation of multiple plant human capital initiatives.

I was a Principal Consultant responsible for project delivery and management, and business development across the national security service line. I delivered strategic planning, performance management and evaluation, and IT services to clients across all levels of government. I was responsible for managing contracts totaling $5m recurring revenue.

Detica acquired DFI International in 2006. I was selected by the Detica leadership team to serve on their post-merger integration team, where I focused on formulating go-to-market strategies for Detica capabilities and integrating new human capital processes and systems into DFI's operating model.

I delivered services to clients in the areas of strategic planning, knowledge management, IT design and implementation, and performance evaluation.