Andrew Wyatt Email & Phone Number

Louisville, Kentucky, United States

Remote

• Oversight for various new and existing high profile accounts with a focus in client management and relationship building. • Successful project implementation for new accounts through collaboration with internal partners and external clients. • Serve as a primary point of contact for all Level Funded Premium groups in regards to ID cards. • Helped implement new On-Hand product offered to Level Funded Premium groups. • Maintain above 99.1 Quality Assurance Score. • Participate in process improvement initiatives to meet and exceed quality requirements. • Issue resolution through detailed analysis of metrics and reporting. • Recipient of 4 Star Awards.

Louisville, Kentucky Area

• Format custom medical, dental and spending account ID cards in accordance with individual state guidelines. • Partner with account executives to process mass requests and pend releases for timely delivery of ID cards.

• Analyzed product and sales trends to maximize store profitability.• Oversaw daily store operations and inventory procedures to support organizational and regional goals.• Reviewed past store performance daily, monthly, quarterly and yearly and developed plan to achieve 25% conversion rate for store purchases. Analyzed hourly operations to determine needs and implemented action plan.• Trained and managed a team of 15 associates. Performed on the job training and created development plans for direct reports.• Maintained all shipment related paperwork to meet audit requirements. Oversaw the implementation and follow up of store marketing elements. Achieved company target for visual merchandising standards.