Crm Technology Analyst
Fort Lauderdale, Florida, United States
My role at Northrop and Johnson was to plan and implement projects in Microsoft Dynamics 365 Sales and Marketing, as well as work with users to train and improve their experience. My mandate was to increase user engagement and streamline business processes across 4 departments for a global yacht brokerage with over 160 employees.Accomplishments:- Point of Contact for various projects with developers and contractors- Diagrammed and lead team to revamp company lead generation process- Plan and implement weekly training articles to increase user familiarity- Create and curate internal "CRM Academy" training path from brokers and assistants- Travel to satellite offices to conduct personalized training session with users- Responsible for building and modifying model driven apps, associated tables and componentsMicrosoft published a case study on our implementation:https://customers.microsoft.com/en-us/story/724212-northrop-johnson-retailers-dynamics-365