Andrew Yuri Email & Phone Number

• Delivered exceptional customer service as a client support specialist, swiftlydiagnosed and resolved technical issues to ensure high client satisfaction rates• Managed a backlog of over 100 cases and provided answers to clients by identifyingproblems, researching answers and guiding clients through corrective steps• Implemented coding changes in both client testing and live environments• Handled live coverage through chat and phone calls• Collected client requirements for Core Integration and Development Teams to create Jira cases, ensuring seamless communication and updates between all parties involved• Collaborated with MeridianLink resources and 3rd parties as necessary to resolveclient issues• Achieved subject matter expertise in Rate File, Application Portal, and MeridianLinkCollect, currently undergoing training for Credit Specialist and VPN• Built and maintained proficiency with MeridianLink products and releases in bothMerdianLink Consumer/Opening and MeridianLink Collect

Greater San Diego Area

Build relationships with customers, leading to increased customer satisfaction and return visits by customers. Answered customer inquiries and resolved issues promptly to insure customer satisfaction.Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.

Greater San Diego Area

As part of the internship, I worked directly with ZEAL's senior engineering team, under the advisement of the Director of Consulting. I pair-programmed almost exclusively, at the company's request, and was taught the practice of test-driven development. I built, with three other interns, a full-featured web application using the Ruby on Rails framework. ZEAL's team provided the designs and product direction, but my internship team implement the software that handles user authentication and database interaction.

San Diego

Full-stack web development program wtih 480+ hours of direct hands-on coding experience developing web applications utilizing HTML, CSS, Javascript, React, Ruby, Ruby on Rails, SQL (PostgreSQL), Jest, and RSpec.

Full-Stack Web Development Program, Web Developer

Bachelor'S Degree, Accounting And Finance

Activities and Societies: Accounting Forum

Education record

Activities and Societies: Heritage Football and Student Leadership