I have over a decade of experience as a sales associate, where I have honed my skills in customer engagement and relationship building. I am skilled in helping customers locate products and recommending company offerings that best fit their needs. I have a strong attendance and on-time record, and am committed to delivering excellent service.In addition to my sales experience, I have also worked as a remote technical support specialist where I provided support to a diverse user base, achieving a 90% satisfaction rating. I am skilled in troubleshooting and resolving a wide range of technical issues, and have a 75% first-contact resolution rate. I am experienced in assisting with the setup and installation of new equipment and software remotely, and have contributed to the maintenance and updating of the company's IT inventory. I have intern experience as an IT help desk assistant and hold a Certificate in Computer Network & Support Technician from a technical institute, as well as a Bachelor of Science in Computer Science from a college. In my studies and work experience, I have gained expertise in various technical skills including Windows, Linux, Active Directory, VPN, TCP/IP, Virtual Machines, Help Desk, WAN, LAN, DHCP, MySQL, Mobile Devices, Salesforce, Firewall, and Microsoft Windows Server.