BMC was new product for me and in term of 6 month in fact main goal was getting deep in BMC Remedy Products: Remedy ITSM, SRM, SLM and etc. Got experience in basic functionality of products, but mostly in customization of AR System.Last 4 month was involved in support and implementing projects, communicating with customers. Passed course “BMC Remedy AR System Developer 8.x/9.x: PREP Track”

Implementation ITSM Process.Implementation IBM Tivoli Service Request Management / Smart Cloud Control Desk:from develop of processes to configuring system. Win, *nix, Aix. Have big experience in IBM Maximo Control Desk (10+ projects) : incident management, problem management, change, configuration and asset management, software managements (license mng + integration with TADM), SLM, SRM and etc., integation with different customers external systems (MIF, TDI). Have experience with customization based on Javascript/Jython (automatization scripts) and java classes programming. Some of the projects was implemented by myself alone. Participation in each project stage: - pre-sale(the assessment of project costs, analysis and demonstration) - collection, analysis and formation of requirements, conceptual design. - designing and reglamentation of processes, the evaluation of processes. - designing of automatization system, installation and putting into operation - preparation of project documentation - project administration - team leading of the project - coordination of subcontractors work Participation in public events(also was representing IBM Russia on one of Russian conference), reports on specific conferences.An experience with the implementation of difficult innovative projects.

-control of the department (in average 11 people)-control of the accounting assetsOne of the main goals was to implement the process of incidents and requests management and automatization based of Landesk Service Desk.

The head of the department (7 people):- control of the responsibilities (first line support)- organization of working processes- participation in the development and improvement of working processes- reglamentation of Business ProcessesParticipate in projects as the team lead: - implementation of the remote assistance system (the implementation of the product in order to provide connection to the working stations of the employees, task-writing for product adaptation to our requirements and the control of task performance)- development of the application processing system (Web-portal of own design)- pre-project analysis of opportunities of automatization system (collection and formation of requirements to the system, opportunities analysis, PoC control: HP OV, Axios Assyst SM, Naumen Service Desk, Terrasoft CRM, Omni Tracker)- the implementation of the process of incidents administration, service requests and automatization on the basis of IBM Tivoli Service Request Manager. After the project taken administration, maintenance and development.