Andrey Kuznetsov work email
- Valid
- Valid
Andrey Kuznetsov personal email
• More than 10 years of experience in ServiceNow application platform as a product and process owner • Expert knowledge in ITIL, IT Service Management, IT Operations, Customer Service Management. • Developer and Operations Manager for ServiceNow: managing and developing agile teams • ServiceNow architect and technical product owner in ServiceNow implementation Projects • Implementation of ITSM, ITBM, ITOM, CSM, PA, Service Portals, Integrations. • Planning and managing ServiceNow platform: landscapes, health, security, audits and compliance to standards and best practice. • ServiceNow License management, contract management. Managing relationships with ServiceNow and implementation partners • Proactive cooperation with business departments, ability to work in a team, flexibility, analytical work style• Excellent presentation and communication skills in English; Reading, and communication in German (B1)
-
Servicenow ArchitectTrumpf Nov 2022 - PresentStuttgart, Baden-Württemberg, Germany -
Servicenow Delivery Center Development ManagerJti (Japan Tobacco International) Apr 2020 - Oct 2022St Petersburg City, Russia• Manage IT ServiceNow portal, Agile development and operations on ServiceNow platform ITSM, ITBM, ITOM modules. • Lead ServiceNow architecture in JT group of companies ServiceNow integration project. • Product owner in Customer Service Management (CSM module) implementation project.• ServiceNow License and contract monitoring. -
It Service Portal & Cmdb ArchitectJti (Japan Tobacco International) Sep 2015 - Apr 2020Санкт-Петербург, Россия• Architect and Manager of ServiceNow ITSM operations and development team. • Owner of ITSM processes of Problem Management, Change management, IT Operations management, CMDB. • Provide Technical and ITSM Consultancy to the JT group of companies in their ServiceNow implementation project
-
Service Quality ManagerJapan Tobacco International Oct 2011 - Sep 2015Санкт-Петербург, Россия• Develop IT global services reporting and KPIs. • Manage ITSM processes of Problem Management, Change management, IT Operations management, CMDB • Project manager in implementation of ITSM processes on ServiceNow platform: CMDB improvement project, Service Portal
-
Service ManagerJapan Tobacco International Jan 2009 - Sep 2011РоссияManage services of the Datacenter operations group providing server infrastructure support worldwide.Build and deploy operations processes in Datacenter operations hubs in Kuala Lumpur, St. Petersburg, Vienna and Toronto. • Provide Technical and ITSM Consultancy to the JT group of companies in their ServiceNow implementation project Build and maintained KPI reporting for Datacenter Operations team. Manage continuous improvement of Datacenter Services.
-
System Basis LeadJapan Tobacco International Feb 2007 - Jan 2009Россия• Member and starting from 2007 a manager of a datacenter operations group supporting 500+ servers worldwide. • Coordinated technical part of global datacenter services rollout project. • Member of ServiceNow implementation project. • Design and implementation of ITSM processes framework for global datacenter operations team.
-
Datacenter Operation AnalystJapan Tobacco International Dec 2005 - Jan 2007РоссияManage corporate antivirus infrastructure (TrendMicro), lead of antivirus consolidation project, Coordinate technical part of data center operation services rollout to 50 cities in CIS region
-
System Administrator/Senior System AdministratorSiemens Jan 2000 - Dec 2005Россия• IT users and workplace Support• Active Directory, File Services support, Antivirus Protection. • Problem Analyst -
System Administrator/ProgrammerPublishing House Presscom Jan 1997 - Dec 2000St Petersburg, St Petersburg City, Russia• IT users and workplace Support, File Services support
Andrey Kuznetsov Skills
Andrey Kuznetsov Education Details
Frequently Asked Questions about Andrey Kuznetsov
What company does Andrey Kuznetsov work for?
Andrey Kuznetsov works for Trumpf
What is Andrey Kuznetsov's role at the current company?
Andrey Kuznetsov's current role is ServiceNow Architect.
What is Andrey Kuznetsov's email address?
Andrey Kuznetsov's email address is an****@****jti.com
What schools did Andrey Kuznetsov attend?
Andrey Kuznetsov attended Санкт-Петербургский Государственный Политехнический Университет / Saint Petersburg State Polytechnical University.
What skills is Andrey Kuznetsov known for?
Andrey Kuznetsov has skills like Itil, It Service Management, It Operations, Problem Management, Change Management, Incident Management, Business Intelligence, Project Management, Servicenow.
Not the Andrey Kuznetsov you were looking for?
-
Andrey Kuznetsov
Berlin -
-
3yandex.ru, mail.ru, sap.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial