2020: IVD Service engineerLeaded Moscow CLIA project installation and in-warranty support. Installed 100 High-End class machines in 51 hospitals in 3 month. Project's installation part successfully finished on time and in full. No Customer complaints in 2 years in-warrant period.Gained management and long term planning skills.Self educated for Soft skills and Managements skills, which help in achieving goals.Provided internal trainings to Service colleagues, that increased their management ability.2021: Service Channel specialistHave increased Mindray Russia Service ability and Customer Satisfaction:Managed 174 Service Channels. 71 Channels have increased their Service abilityImplemented New Service Channel - 3rd party ServiceDeveloped and implemented Service ability review Monthly mailing with Channel KPIs2021 average Customer Satisfaction survey result 98%, Success call ratio 54%Improved skills:Leadership skill - coordinate the Team, setting an example of precise and practical result oriented workNegotiation skill - reach Installation Base, Service and Application Certification of Mindray representatives, Customer Satisfaction targets, cooperate with Sales, implement 3rd party projectManagement skill - manage Distributors and 3rd party, share routine tasks between Service TeamProvided internal trainings to Service colleagues, that increased their management ability.2021 Awards:Regional Excellent Employee AwardChannel Improvement Excellence AwardEmployee of the Year Gold medal Award