Andrey Sofronov Email & Phone Number

Moscow, Russia

• Lead the Services business in Russia and CIS countries for contracts, field interventions, training, parts and repairs• Lead services strategy deployment and execution• Build strong long-term relationships with key customers within the region• Ensure appropriate sales coverage and opportunities to achieve the business targets • Provide the operational leadership needed to drive profitable service growth• Support field resource management and projects and modernization efforts• Lead efforts to ensure customer service excellence for assigned customers• Manage cost control, quality, and operations-oriented customer communications• Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable • Staff management, performance appraisals, career coaching and disciplinary action as required

Moscow, Russia

• Ensure implementation and execution of Service strategy within the Country • Lead the service growth with responsibility of the growth initiatives• Implement the Service account management concept• Determine Service sales and delivery targets• Lead the country Services P&L and annual budget • Drive improvement in Service Net Promoter Scores (NPS) in the Country• Lead the development of Customer Contact Management in the Country • Drive operational excellence and continuous improvement of the business focusing on customer satisfaction• Promote sharing of experience and leading practices in Service globally and share success stories• Drive Service Safety and enforce a Service safety and integrity culture throughout the Service organization• Execute people leadership and development

Russia

• Lead the service organization and ensure Services Business growth in Regional Centre (Russia, Ukraine, Kazakhstan)• Lead and define Services Sales strategy and strategic planning (Sales targets, resources, CAPEX and investments)• Service P&L owner. Direct responsibility for Order Intake, Sales, cost of Sales, GM, EBIT • Operational planning, build up local structure ensuring further growth and development• Manage overall customer satisfaction focused on strategic customers (Key Accounts)• Directly involved in all strategic company decisions as member of Directors Committee • Staff management and development

Russia

• Ensure services business growth on a country level• Directly in charge of marketing and business development of Services activity (new offer creation, promotion and launching) • Manage a dedicated Services P&L, using KPI’s and reporting to monitor performance• Lead, define and monitor budget targets: volume of orders intake, sales turnover, % and volume of margin on sales• Responsibility of After sales service, guaranty of all SE range of products and customer satisfaction• Motivate and animate sales forces in order they promote and sell Services• Manage the planning of customer interventions, field engineer’s load and time, the availability of parts & tools necessary to conduct the interventions• Follow and assure quality of process execution and customer satisfaction• Ensure that Health & Safety rules are adhered to when delivering an intervention at the Customer site

Kaliningrad, Russia

Product and projects sales in the region

Moscow, Russia

Moscow, Russia

Moscow, Russia