Ensuring knowledge and understanding is current and strong enough to converse with brokers and lenders regarding Fannie and Freddie guidelines for all loan types.•Managing employees; encouraging their development.•Quality Controlling all client credentials and documentation.•Communicating via telephone and email with all clients and parties involved in the transactions.•Building and maintaining trusting, supportive relationships with lenders and brokers.•Conflict Managing and Problem Solving any issues that arise with lenders, brokers, clients, title employees.•Determining creative solutions when troubleshooting loan qualifications issues.•Processing residential mortgage loans of all types. Conventional, FHA, VA and Non QM.•Importing XML or loan application into the lender’s system.•Sending out all state and federal disclosures.•Order appraisals through AMC approved by lender.•Work on satisfying all approval conditions with all parties (Borrower, lender, escrow, LO, etc)•Coordinating closing with escrow and borrower.•Providing a fully compliant loan package after loan closes to originating broker.

Process payroll, manage loan officers, manage loan processors, handle broker package to get signed up with new lenders, maintain relationships with lenders.