Management of 3 products:1. Personal discount service "I want a discount"Allows you to request personal discounts from sellers, which increases the conversion into an order and the customer's loyalty to the seller's store. At the moment, the service provides about 1.5% of Ozon's GMV, showing up on 80% of merchants' items selling on Ozon.2. Widget for seasonal sales (Black Friday, spring sales, etc.)The widget displays the top 6 products participating in the seasonal sale. The project's aim is to improve the customer experience and to automate the processes of the sale management by Ozone marketing team.3. Subscriptions for the appearance of goods in stockAs part of the product's evolution we've launched a service that shows the most expected products, which are currently out of stock.

I was fully responsible for the development (from scratch), implementation and evolution of an internal CRM system. Link to an article about the system: https://tinyurl.com/3k55n755Start of development - February 2020, launched MVP in one region in May, implemented the system in all branches of the company from Kaliningrad to Kamchatka in July.Currently:- MAU: 2,500 internal users- NPS: 30- 200,000 leads are uploaded and processed monthlyAchievements:- the system provides 14% of all B2B sales- by the end of 2020, the average conversion increased by 10 pp- Decreased customer churn by implementing a centralized proactive retention processMy responsibilities:- backlog management (about 1500 tasks in Jira were closed)- interaction with the development team (14 people)- interaction with stakeholders- CustDev (over 30 interviews conducted)- product analytics in Amplitude (every feature is tracked: more than 30 events are sent)- compiling UserStory, mockups in Figma, discussing tasks with the team

Development of web and mobile software for external customers.1. Development from scratch of two vehicle telematic platform modules:Module 1. Vehicle video surveillance module.More details can be found at the link: https://citypoint.ru/solutions/videomonitoring/In took two months from an idea to a pilot installation on a fleet of vehicles in Kazakhstan.- market analysis (competitors, equipment suppliers, end users)- elaboration of a technical solution (analysis of requirements, equipment capabilities, drawing up a solution architecture)- writing requirements- UI/UX design of MVP- preparation of P&L- managing the development processModule 2. Monitoring of MSW (solid municipal waste) removal- preparation of technical requirements and interface mockups- market analysis- CustDev2. EdTech platform for the school "Online School No. 1"3. Mobile application for a network of children's centers.

Managed a team of 10 engineers in Russia, Europe, India, Brazil and Mexico, which interacted with the company's international clients.Team responsibilities:- technical support- presale- localization of products and documentation into English, Spanish and Portuguese- product certificationAchievements:- implemented the process of processing Applications and conducting a technical pre-saleProjects:- fuel monitoring for ambulance service in india- control of the operation of the main units on large ocean-going vessels in the UAE- control of the export of garbage containers in Italy

- web development- consulting- system integration

- Ensuring the functioning of IT systems in the company's offices in Russia- Providing users with technical support- Project management- Interaction with suppliers, contractors, head office in England- Business Relationship Management- Budgeting- Working on policies and proceduresProjects:- Organization of technical support for offices in Russia- Integrating the office infrastructure of a local production company after its merger with Sony Pictures- Office relocation- Preparation of local infrastructure for the requirements of Federal Law 152 (Personal Data Law)

Technical support, server and network administration and IT management in various large (IBM, VGTRK, SaraLee) and small companies.