Andrey Dugin Email & Phone Number

• Audit of Tekelec PIC system at all MTS Russia sites. Online Audit tool has been developed and allows to do full performance audit in just 20-30 minutes and get completed report in MS Word format (see video below), as well as simplify troubleshooting tasks of our customer support team. This is my personal project within company and is being improved every day. Full list of features will be published later, stay online!• Migration of MTS Moscow international roaming hub to new servers. Advanced optimization and load sharing has been done, as well as fundamental errors have been found and fixed in statistics calculation. Additional garbage cleanup and fixes were applied to system database.

Moscow, Russian Federation

• Preparation of engineering documentation; network, storage and capacity planning;• Hardware: both rack-mount servers (HP DL360/DL380/ML380 G4/G5/G6 servers; Tekelec T1100/T1200 servers; MSA30, MSA2000/MSA2012, P2000/D2700 storage arrays) and HP c-Class (BL460c servers, c7000 enslosures) systems; Cisco 4948 and 3020.• Tekelec expert engineer in HP c-Class blades system;• Integration, configuration, upgrade, testing and commissioning of Tekelec PIC (Performance Intelligence Center) monitoring equipment (PIC 4.x – PIC 9.x);• Configuration of PIC system and protocols monitoring setup (SS7/Sigtran, GPRS, UMTS) according to Customer requirements and network structure;• Performance audit, load balancing and optimization;• Acceptance tests with Customer, sign-off of the project, handover to TAC;• On-site support, maintenance and network troubleshooting;• Troubleshooting, management and resolution of Customer Service Requests (CSR);• Writing of specialized tools and scripts.With Tekelec I got excellent expertise interacting with customers all over the world (remote and/or on-site work): MTS Russia (10 sites, from Saint-Petersburg and Moscow to Vladivostok), Megafon (Saint-Petersburg), KPN (Netherlands), TNS (USA), Surewest (USA), Paetec (USA), Avea (Turkey), iBasis (Netherlands), Verizon Wireless (USA), Comcel (Colombia), Movilnet (Venezuela), TEM (Peru), TIM (Brazil), Claro (Guatemala) etc. I significantly improved system performance, optimized configuration and built clear and detailed documentation, which led to Customer satisfaction and improvement of relationship with Tekelec. Some of the analysis methods developed by me became standard in Tekelec.

Moscow, Russian Federation

• Integration, configuration, upgrade, testing and commissioning of Alcatel-Lucent equipment (NGN softswitch A5020 SAS, SORM A1357LI, USBS DS-10 and cc3310, HLR A83XX), Cisco 2600/3600;• Working with all parties involved (including the Federal Security Service), project adjustment, signing of working documents and final protocols;• Writing of specialized tools and scripts.During this period I have successfully completed over 60 sites in 27 cities of Russia (SMARTS, VimpelCom and MTS operators), including integration and commissioning of NGN softswitches and SORM in Ingushetia and Chechnya (for which I have got special thanks from VimpelCom). Newly developed efficient programs and scripts significantly reduced equipment implementation time and decreased the number of human factor caused mistakes. I also implemented the automatic processing of financial reporting in the department; repeatedly advised colleagues on a non-trivial matters of the equipment (even after my retirement from the company), trained local personnel at the sites of operators; have got thanks from the boss and Alcatel-Lucent company for rapid actions in the cases of emergency situations on the equipment.

Moscow, Russian Federation

• Research and development of phased arrays, planar/microstrip and mirror antennas, mobile and satellite communications antennas;• Development and adaptation of algorithms and programming;• Participation in scientific conferences and lecturing at BMSTU.During the period of scientific activity at the department, I have developed an emergency buoy antenna for submarines (the “Gonets” system) and antenna system for next generation television relay satellite. I am the creator of unique high-performance software package “Mirror Mirror” for automated calculation of mirror and double mirror antennas, which surpasses existing commercial counterparts.

Moscow, Russian Federation

• RS-232 protocol – hardware and software development;• Testing of functional blocks, working with test bench;• Cross-platform transfer, adaptation and further development of existing and new software.