Andrey Kuznetsov Email & Phone Number

Москва, Москва, Россия

Москва, Россия

Immersion of potential customers in the capabilities of the system.Inspection of mining enterprises for the conditions of implementationIdentification of drivers and reserves of improvements in customer processes.Preparation of commercial offers (schedules, prices, descriptions).Preparation of presentations with implementation plans and conditions.Preparation of feasibility studies for implementation.

Moscow, Moscow City, Russia

- Implementation and launch of digital products for HR- Development and implementation of a career portal- Formation of the process of adaptation of new employees- Improvement of the functionality of current applications- Task backlog management

Moscow, Moscow City, Russia

Total cost of ownership and lifecycle management of product- Preparation total cost of ownership calculations for tenders for products and service contracts-Conducting pre-sale negotiations with the customer about the total cost of ownership of the product, including analysis of technical requirements and solutions of the customer.-Development and implementation of training products for internal and external customers about benefits of solutions and service strategies- Developmnet a local database cost of ownership of the products based on a Microft Sharepoint server- Product performance analysis- Analysis of cases of failure and emergency downtime of the product- Analysis of service contracts and product lifetime in cooperation with the service team- Development of methods to improve performance of the product- Search for business solutions to increase the product lifecycle together with FDM (fleet data monitoring) analyst- Generation reports about lifecycle products based on data collected from the customer for serviceAchievements:-Prepared more than 45 cost-of-ownership calculations for equipment tenders- Developed and customized a local database total cost of ownership of equipment for more than 15 models according to the analysis of technical requirements and solutions of the customer.- Regular analysis product lifecycle of the largest customers in the field of mining with a fleet of more than 100 units of different equipment.Preparation of reports on the life of components based on data collected from the customer for serviceInteraction in the matrix structure with sellers of equipment, services and spare parts and the service department

Moscow

- After-sale and technical support of a fleet of more than 35 large Komatsu hydraulic excavators in the CIS (Komatsu PC3000-8000)- Monthly carried out the collection and analysis of information on the operation of the fleet of equipment (KTG, KIO, productivity)- Monthly assessed, accepted and monitored on average more than 10 complaints (guarantees).- Supervised and organized the implementation of service letters (upgrades) for the fleet of equipment, more than 25 service letters.- Supervised the assembly and commissioning of 2 new PC4000-11 excavators on the projectBystrinsky GOK (OJSC Norilsk Nickel, Zabaikalsky Krai, Gas Plant settlement )- Daily communication and correspondence with the manufacturer in Germany.- Regular recommendations on diagnostics, repair and maintenance of machines,- Constant participation in the evaluation of the distributor's work and the development of plans for its improvementAchievements:Progress:- Organized regular collection and provision of information from dealers on productivity and operation of excavators.- Built stable communications and operational communication with the manufacturer on any product issues.- Set up a system for ordering and notifying the delivery of spare parts from Germany- Systematized the implementation of field upgrades and product updates according to the recommendations of the plant.Trainings and qualifications:Offline training "Structure and functions of PC4000-11" - Dusseldorf, Germany -2019Offline training "PC4000-6" - Russia, 2019Komatsu Excavator Service World Conference - Dusseldorf, Germany, 2019

Moscow, Russian Federation

-Caterpillar equipment (mining, quarry, construction) maintenance, -Diagnostic and repair; -Performing pre-delivery inspection; -Putting equipment into operation, -Doing service reports on jobs performed.

Novosibirsk Region, Russian Federation

-Caterpillar equipment (mining, quarry, construction) maintenance, diagnostic and repair; -Performing pre-delivery inspection; -Putting equipment into operation; -Caterpillar mining equipment assembling (CAT 772G, 777D ,773E, 789D, 793D off-highway trucks, 374F, 390F hydraulic excavator) ; -Off-highway trucks rebuild (CAT 772G, 777D); -Doing service reports on jobs performed.