Andreyna Valente Email & Phone Number

Detective Degree Holder Entry Programme

London Gatwick

Operations: • Organise and maintain surveyor's diaries and book audits• Liaise with internal and external stakeholders across the world• Screen phone calls, email enquiries and requests and handle them as appropriateManagement:• MI Reporting - weekly and monthly data reporting, staff level/work data• Training needs analysis and delivery within the team as appropriate• Hold regular 1-1's and performance discussions & team huddles• Deal with escalations & complaints

London Gatwick

• Receipt, quality checks and processing of applications• Responding to email and phone queries• Liaising with internal and external stakeholders• Audit creation using Q-Pulse System

East Grinstead, Uk

• Listening to customers, understanding their needs and providing innovative, tailored solutions to help them move forward• Building and maintaining strong relationships with customers, being their trusted ‘Go-To’ person whilst promoting the Banks products and services• Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the service centre

London Gatwick Airport, England, United Kingdom

• Checking the condition and provision of emergency equipment and information for passengers• Demonstrating emergency equipment and safety procedures• Administering first aid and dealing with emergencies• Greeting passengers as they board and exit the plane and providing excellent customer service throughout the flight

Assessoria E Tradução, Business/Corporate Communications, Bachelor (Honours)

Activities and Societies: President of Committee for International Students • Coursework in business administration, consulting.

Postgraduate Degree, Criminal Justice/Police Science