❖ Installs desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required. ❖ Follows AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware Communicates with consumers to resolve technical issues.❖ Works closely with inventory and purchasing processes to support needed projects.❖ Enters and updates Service Desk tickets required to monitor and track all work done in the IT Support Technician support area. Follow and maintain necessary procedural documentation.❖ Meets the standard SLA for incident and request tickets.

❖ Streamlined purchasing processes, enhancing efficiency by optimizing vendor selection, quote negotiation, and contract management.❖ Elevated accuracy and data integrity by implementing a comprehensive requisition entry system in Oracle Peoplesoft.❖ Proactively maintained and updated the product inventory, including precise part numbers and pricing, resulting in error-free orders and efficient tracking.❖ Demonstrated expertise in technical analysis, aiding customers in software and hardware selection, consequently improving procurement decisions.❖ Met the standard SLA for Purchase ticket requests.

❖ Delivered a superior customer experience by consistently setting and exceedingexpectations, increasing satisfaction.❖ Showcased exceptional customer care skills, including empathy, active listening, andcourtesy, in diverse interactions with consumers, clinic staff, physicians, CxC colleagues,and leaders.❖ Managed sensitive matters with professionalism and tact and demonstrated a deepunderstanding of CxC and Advent Health offerings, enabling the delivery of tailored andexceptional services.❖ Identified and escalated critical issues to leadership for prompt resolution, showcasing acommitment to efficient problem-solving.

❖ Proficiently managed complex financial processes, optimizing financial outcomes andensuring client satisfaction.❖ Acquired an in-depth understanding of financial systems and regulations, enabling accurateand comprehensive financial guidance to clients.❖ Enhanced financial transparency by effectively explaining financial options andempowering clients to make well-informed decisions.