Andrey Vargas Email & Phone Number

San Jose, Costa Rica

Experienced Account Manager with expertise in managing teams and driving strategic initiatives in the Installment Loan industry. Demonstrated success in leading cross-functional teams, optimizing processes, and delivering revenue growth. Adept at reporting to senior management and stakeholders, while fostering strong client relationships. Proven ability to leverage a software engineering background to implement solutions that enhance operational efficiency.

Costa Rica

Customer Service Support Analyst in the VIP Department of a leading online casino, specializing in optimizing processes and enhancing the gaming experience for high-value clients. Developed tools and solutions to streamline operations, provided expert support, and resolved complex issues. Strong collaboration with teams ensured quick resolution of escalations and continuous service improvement.

Costa Rica

Operations Support for Core Banking at Citibank, reporting to the Vice President. Led the highest level of escalations for critical systems, managing a high volume of complex issues involving technologies such as Flexcube, Oracle DB, IBM Mainframes, and Linux, Windows, and Unix servers. Ensured swift resolution through effective communication and cross-departmental coordination. Oversaw daily system operations, optimized performance, and coordinated with higher management on key risks as needed.

Costa Rica

Assistant Vice President within a senior agent's team, providing technical support for Human Resources Systems across diverse technologies. Hired during the transition from HRMS to Workday, I facilitated team reallocation and oversaw comprehensive system operations, including documentation, training, process optimization, and performance monitoring to ensure a smooth migration. Focused on career development for team members while accurately measuring metrics and KPIs. Actively participated in the leadership team, coordinating on projects and escalations to drive departmental success.

Costa Rica

Led the first Localization Engineering Team for Lionbridge in Costa Rica, reporting to the Director of the Development Team. Managed the localization process, analyzing client source files, preparing kits, and building applications for a wide range of high-profile clients, including Apple, Microsoft, iRobot, and many others. Coordinated effectively with client representatives, project managers, language leads, and the development team to ensure successful project outcomes. Contributed to automation and process improvements using advanced tools.

Costa Rica

Led the management of all internal CMS sites for the Global Technologies Department, overseeing more than 50 intranet sites. Created tools and solutions to facilitate fluid communication and workflow across diverse teams and individuals. Utilized various web technologies while developing with Visual Studio 2010, Interwoven Teamsite, and SharePoint, including HTML, CSS, jQuery, JavaScript, ASP.NET, and AJAX.

Heredia, Costa Rica

As a Senior Software Developer for Fiserv clients, my team and I implemented and updated custom online banking software, collaborating with various teams during the implementation process at the Fiserv headquarters in Oregon, USA. We were responsible for designing, coding, and unit testing product enhancements, creating technical design artifacts, and addressing reported defects. Leveraged technologies such as C#.NET, ASP.NET, MS SQL Server, WCF, HTML, jQuery, JavaScript, and CSS to ensure high security standards and drive innovation.

Heredia, Costa Rica

As a CMS expert trained on-site at Citi Bank in Jacksonville, FL, I collaborated on various Citicards projects, providing UI recommendations and troubleshooting while working with developers to define content impacts. I created and managed content for several card applications and brands, configuring the workflows to ensure best practices were followed. Proficient in hand-coding HTML and CSS, I also created and modified scripts and code within the Interwoven Content Management System.

Alajuela, Costa Rica

Developed software solutions for several clients using different versions of Visual Studio and MS SQL Server:Costa Rica Red Cross: Created connectivity software to interface with various service companies, utilizing ASP.NET, C#.NET, MS SQL Server, and custom-developed applications.PNUD: Successfully led the project as Director for the multimedia application "Atlas Climatológico 2009 de Costa Rica" for the Instituto Meteorológico Nacional. This is the first and still the only climate atlas application in the country, providing comprehensive climatological data for Costa Rica.McDonald's: Developed a food storage and management system based on sales data, enabling the company to make data-driven decisions. This solution was built using C#.NET and MS SQL Server.SIGECOL: Designed and implemented an education management system for institutions, encompassing all modules from financial management to grade reporting and student profile management. The software was developed in Visual Studio and SQL Server.

Alajuela, Costa Rica

Maintenance and development for the Caja Costarricense de Seguro Social for the Clinical electronic dossier Sistema de Expediente Clínico de Alfaro Ruiz (SEC2000). This software was solicited by the Costa Rica government to manage 23 clinics across the country, in order to integrate them to Digital Government project. This software included all modules from all the hospital specialties, developed initially using Visual Studio 6.0 with MS SQL Server 7.0 (upgraded to Visual Studio .NET and MS SQL Server 2000 on 2005).