Andrey Vasilenko Email & Phone Number

Company managment

Управление ИТ департаментом

Санкт-Петербург, Россия

• Head of Information Managment Department which is resposible for
• User Help-Desk of all IT Business applications
• Upgrade, Release, Demand management of all corporate and local IT applications of Neoprint and Crystal Service LLC
• Implementation of new processes and business applications
• Budget creation and budgetary control for all IT investments and maintenance costs
• Support of Internal projects

• Improve service levels. Establish rapport and credibility with departments heads. Reduce week-long helpdesk backlog to 80% responsiveness within same day
• Effectively introduce and integrate new technologies: Internet, Intranet Sites. Partners Portal. CRM system (own development). BI and ERP system
• Increase productivity throught applications development and deployment
• Integrate new ERP systems for different parts of business (1C 8.2, MS Dynamics Ax, EDI, BI)
• Developed e-commerce system for online purchasing and bidding
• Reengineered a number of Sales, Financial, Marketing, Service, Manufacture and Development IT systems

• Work planning department of 10 employees
• Remote support customers (OKey, Lenta, Dixy, Wester, Santa House, Victoria Group, etc.), about 5000 users and 120-150 tickets a day
• Consulting partners and clients on the integration and support of process control systems
• Constructing processes with ITIL recommendations to realize effective management
• Calculation of labor, coordination of work with the customer
• Management of employee motivation

Диплом Специалиста По Инженерной Специальности, Computer Engineering

Бакалавр Наук Инженер, Вычислительная Техника, 5

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