Andreza Gonçalves Email & Phone Number

State Of Pernambuco, Brazil

Porto De Galinhas, Ipojuca

Conduct detailed analyses of current services to identify areas for improvement and innovation.Implement design thinking methodologies to restructure and optimize service processes, aiming to increase efficiency and customer satisfaction.Develop strategic roadmaps for the implementation of new service initiatives.Map customer journeys to better understand their interactions and touchpoints with the services offered.Identify critical points in the customer journey and propose solutions to enhance the overall experience.Conduct market research and client interviews to understand their needs, preferences, and behaviors.Create detailed personas to represent different customer segments and guide the development of personalized services.Analyze customer interaction data and feedback to continuously refine and update customer profiles.Leadership in a service redesign project that resulted in a 37% increase in customer satisfaction and 22% in customer retention.Development of a personalized loyalty program that increased customer visit frequency by 20%.

Recife, Pernambuco, Brasil

Created strategic marketing and design plans focused on UX.Managed and coordinated social media, focusing on engagement metrics.Developed wireframes and prototypes for educational campaigns.

Jaboatão Dos Guararapes, Pernambuco, Brasil

Designed packaging and visual identity with a focus on user experience.Created prototypes and conducted usability testing for new products.

Recife, Pernambuco, Brasil

- Create and optimize user interface layouts for machine control panels, ensuring usability and efficiency.- Collaborate with engineers and technicians to understand the technical and functional requirements of machines and translate them into intuitive designs.- Utilize design software (such as AutoCAD, Adobe XD, Sketch) to produce detailed and interactive panel drawings.- Write and illustrate operation and maintenance manuals for industrial automation machines.- Ensure all technical documentation complies with industry standards and is easily understandable for operators and technicians.- Continuously update documentation based on user feedback and machine improvements.- Conduct usability tests with machine operators to identify interface issues and areas for improvement.- Collect and analyze user feedback to iterate and continuously improve panel layouts.- Work closely with multidisciplinary teams, including engineers, software developers, and maintenance technicians, to ensure control panels meet operational needs.- Participate in design review and project planning meetings to align design objectives with company goals.

Recife, Pe

Created portfolios and technical manuals using DESIGN methodologies.Produced technical drawings and exploded views of products.

Recife E Região

Developed graphic materials for digital and print media, focused on user experience.

Caruaru, Pernambuco, Brazil

I created technical drawings and digital models of architectural plans, focusing on usability and ERGONOMICS

Programa Ux Unicórnio, Ux Design

Postgraduate Lato Sensu - Specialization, Communication And Digital Media

Bachelor Degree, Design

Activities and Societies: Representation Techniques in CAD Systems, Basic Modeling (foam and wood), Design Management, Product Design.

Técnica Em Edificações, Edificações