As a System Administrator at DZI Insurance, part of KBC Group, I manage and maintain the IT infrastructure and services for over 1000 users across multiple locations. I ensure the security, availability, and performance of the systems, and troubleshoot any issues that arise.I have a strong background in big data and artificial intelligence, having completed a master's degree in this field from the University of National and World Economy. I apply my knowledge and skills to optimize the data processing and analysis workflows, and to implement innovative solutions that enhance the business value and customer experience.I am passionate about learning new technologies and staying updated with the latest trends and best practices in the IT industry. I have experience in Microsoft Azure, Azure Active Directory, and Microsoft Exchange, which demonstrate my proficiency and expertise in these platforms. I am also proficient in other tools and languages, such as PowerShell,Command prompt.I am a friendly, driven, and hard-working person, who values teamwork, communication, and professionalism. I have developed excellent interpersonal and customer service skills from my previous experience as a shop assistant at Telenor, one of the biggest Bulgarian telecommunications companies. I enjoy collaborating with my colleagues and stakeholders, and contributing to the success and growth of the organization.