Andri Andri Email & Phone Number

Indonesia

- Reliable escalation point for Team Members and PIC for answering client’s questions- Manage time efficiently, set prioritization, and multi-task to ensure the deliverable of the business goals- Guide team members to achieve all B2B KPI targets- Active involvement in any company event, new projects, or any improvement needed in the account- Monitor on the.

Jakarta Metropolitan Area

- Real-time monitoring of refund operational for international flights- Maintaining in achieving service level targets both per interval and per daily- Organize and prioritize work to complete assignments in a timely and efficient manner

Indonesia

- Handle progress refund ticket on GDS System, BSP Link, B2B, and email- Monitoring refund progress and follow-up to the airline or wholesaler- Analyzing refund errors and providing feedback to the appropriate colleague in a timely way

Greater Jakarta Area, Indonesia

- Inform airline schedule change to the passenger via email- Give solution and alternative flight if passenger disagree with the airline schedule change- Process reissue on GDS or B2B based on alternative flight passenger request

Greater Jakarta Area, Indonesia

- Handling flight reservation on GDS system, B2B, and wholesaler- Processing reissue and refund for flight tickets based on passenger request- Identifying ticket status related to airline schedule change and inform the change to passenger