1) Providing Salesforce admin support to around 4000 end users.2) Certified Salesforce Administrator.3) Well versed in all Salesforce administration functionalities like Reports and Dashboards, Security, Validation Rules, Workflow, Flow, Process Builder etc.4) Have basic knowledge of Apex Code and is able to read at a basic level.5) Knowledgeable in making SOQL queries. 6) Proficient in Excel formulations and perform complex mapping to make updates using Dataloader.7) Lead multiple projects and successfully completed the same. Great communicator, and able to quickly understand end user requirements and provide solutions.8) Proficient in using other applications like Clicktools, Workbench, Quip, Docusign, Attlassian Jira and Confluence, Jitterbit.

• Worked as an individual contributor. Self-taught CRM administrator, who has made rapid progress in the utilization of the CRM technology to aid business processes. Greatly aided the organization that is new to the utilization of this technology. Provided support to 40-50 CRM users. • Implemented CRM system for the sales team to record leads, deals, contacts and company information. Having prior sales experience, have efficiently implemented complete sales process in CRM with creation of sale’s stages and pipelines. Implemented process to track customer license renewals and internal team’s account allocations; this implementation improved license renewals by about 140%. Configured automations to perform field changes, notifications, internal and external e-mail notifications etc. depending on the stage or condition of the sale’s process. Resolved request from team as well as advised on CRM best practices. Constantly updated on new features and created innovative solutions to aid the business processes. Strategized the complete implementation by myself being the sole CRM manager in the company.• Created algorithms using “point and click programming” interface to automate workflows using Bitrx24 CRM. Created innovative and reliable algorithms to avoid automation mishaps. Quickly grasped good understanding of the CRM’s automation capabilities.• Advance administration capabilities, using advance formulas to perform complex automations. Thanks to having a strong technical background, was able to quickly grasp the understanding of this.• Implemented CRM for the services team as per their requirements. Understood the team’s processes and configured CRM in accordance to it.• Created internal IT assistance request system in the CRM platform. This enabled the users to request for any IT assistance they required from the IT team in an efficient manner.

• Solution finding for students pursuing Mechanical Engineering.

• 3D modelling and rendering. • FEA (Finite Elemental Analysis) simulations. • Academic solution finding for problems. • Mechanical engineering related research work.

• Learnt in the various machinery utilized in paper converting and packaging industry. • Involved in all stages of product development starting from design, manufacture and vendor part procurement, testing, installation, service and also sales.