Business Solutions Consultant responsible for the communication of the CRM strategy by assisting in the adoption and usage of the global enabling tool, Salesforce.com. In-depth knowledge of CRM related processes leveraging Salesforce.com functionality to provide value to the business user.Responsibilities include:• Engagement with senior stakeholders (CEO, Global Heads) regarding bank’s CRM strategy and making use of the tool, Salesforce.com as a measurement of the client… Show more Business Solutions Consultant responsible for the communication of the CRM strategy by assisting in the adoption and usage of the global enabling tool, Salesforce.com. In-depth knowledge of CRM related processes leveraging Salesforce.com functionality to provide value to the business user.Responsibilities include:• Engagement with senior stakeholders (CEO, Global Heads) regarding bank’s CRM strategy and making use of the tool, Salesforce.com as a measurement of the client relationship and sales team effectiveness• Perform analysis workshops/client meetings to define business requirements• Documentation of business requirements definition/ functional specification/ user manuals • Management of new solution via global implementation channels• Presentations of solutions and end user training• Review and reengineering of current internal processes• Designing of business reporting and dashboards• Defining best practice, policy guidelines and change impacts through user consultation• Encouraging organisational and cultural change within the business amongst all users Show less

Lodge Administrator responsible for daily admin tasks such as Reservations, Check-Ins, Check-outs, Meet and Greets, Guest Hosting, Petty Cash Control, Stock Management, Month End Reporting.

Business Analyst responsible for the analysis and documentation of business requirements for implementation of new CRM systems and business processes. Liaising with developers to translate business requirements into technical solutions. Liaising with clients on a project by project basis.Responsibilities include:• Perform analysis workshops/client meetings to define business requirements• Align business requirements with system specifications and system customisation… Show more Business Analyst responsible for the analysis and documentation of business requirements for implementation of new CRM systems and business processes. Liaising with developers to translate business requirements into technical solutions. Liaising with clients on a project by project basis.Responsibilities include:• Perform analysis workshops/client meetings to define business requirements• Align business requirements with system specifications and system customisation requirements • Documentation of business requirements definition/ functional specification/ user manuals • Conduct client meetings and presentations of solutions• Documentation of user acceptance testing documentation• Presentation of train the trainer/user training of implemented solution• Project Management methodologies: Waterfall and Scrum Show less

Reporting to the JHB Marketing Team Leader, responsible for the extraction and dissemination of client specific reports for the Private Bank in order to highlight clients for acquisition by proactively identifying new clients and by identifying cross sell opportunities to retain existing clients. Responsibilities include:• Perform client base analysis• Weekly CRM reporting• Research potential market opportunities• Assist in the monitoring of marketing campaigns via CRM… Show more Reporting to the JHB Marketing Team Leader, responsible for the extraction and dissemination of client specific reports for the Private Bank in order to highlight clients for acquisition by proactively identifying new clients and by identifying cross sell opportunities to retain existing clients. Responsibilities include:• Perform client base analysis• Weekly CRM reporting• Research potential market opportunities• Assist in the monitoring of marketing campaigns via CRM application• Assist in identifying and resolving data problems Show less

Reporting to the Information Services and Strategic Operations Manager, managing the company’s point-of-sale CRM application for Clinique at 160 retailer locations nationally. Direct report for the CRM Data Capturer and Helpdesk Support role. Facilitating the implementation of all direct marketing initiatives for all the brands in the company’s portfolio. Redesigned helpdesk support role for CRM application as well as other business processes. Developed CRM Strategy and Gap Analysis for the… Show more Reporting to the Information Services and Strategic Operations Manager, managing the company’s point-of-sale CRM application for Clinique at 160 retailer locations nationally. Direct report for the CRM Data Capturer and Helpdesk Support role. Facilitating the implementation of all direct marketing initiatives for all the brands in the company’s portfolio. Redesigned helpdesk support role for CRM application as well as other business processes. Developed CRM Strategy and Gap Analysis for the management team. Designed new CRM system for the Estee Lauder brand. Show less

Reported to the CRM Manager and Business Development Manager. Assisted in the implementation of a global CRM system. Working within the project team to achieve business goals and provide ongoing post go-live support. Experienced the full project life cycle. Working within Marketing and Business Development department to ensure data quality of implemented CRM system for future business benefit. Analysing and identifying data trends for possible ways to improve relationships across segmentation… Show more Reported to the CRM Manager and Business Development Manager. Assisted in the implementation of a global CRM system. Working within the project team to achieve business goals and provide ongoing post go-live support. Experienced the full project life cycle. Working within Marketing and Business Development department to ensure data quality of implemented CRM system for future business benefit. Analysing and identifying data trends for possible ways to improve relationships across segmentation groups. Training facilitator and mentor for firm, and specifically marketing department, on CRM system usage. Show less