Supervising a target oriented sales team. We enroll new students around the globe.

• Processing applications by communicating with the applicants via phone and email who have registered to study online.• Asking information from the applicant to ensure that they qualify for a course.• Persuading the applicant to join.• Filing/ creating new profiles/Updating existing profiles/Cancelling profiles.• Gathering documents.• Multitasking is a necessity as whilst speaking to the applicant all the details that are given by the potential student must be entered at the same time into the system.• Providing general information about the courses, fees and duration of the course whilst ensuring that their queries are also answered efficiently and accurately.• Cross selling.

• Welcomes the guests to the hotel.• Check in the guests, check out the guests.• Creating, amending and cancelling reservations.• Answer incoming telephone calls: multi- line telephone system including the wake up call function and other functions connecting to the guest rooms. Sorting through e-mails, scanning/faxing documents and filing.• Respond to all guest problems and queries in order to ensure that they have a pleasant stay.• Cashier: changing foreign currency, cash and visa transactions etc. Monitoring the guest credit control.• Providing general information e.g. buses, places of interest, cost of transfer to certain places such as the Airport or to different cities and specific information about excursions to the guests and making reservations for them.• Used to flexible working hours/shift work.