• Work closely with senior management and other stakeholders during strategic planning sessions for documentation, upcoming releases, and RFPs.• Organize meetings between stakeholders from different departments to discuss potential solutions or strategies.• Support the development team in understanding user stories, acceptance criteria and definition of “done”.• Maintain product backlogs, ensuring that items are well defined and prioritized based on business value.• Create dashboards using tools such as JIRA, Confluence, and Trello, to track project progress and milestones.• Facilitate Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.• Monitor progress of sprints, providing visibility into project status for stakeholders.

• Managed multiple Salesforce projects including customized reports and enhancements to full database overhaul.• Served as a technical writer for all training documentation, for both internal projects and external clients.• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.

• Acted as Program Manager for multiple accounts in all phases of web-redesign and web development projects.• Directed multiple disciplines consisting of Information Architecture, Graphic Design, Application Development, and Client Services to exceed client satisfaction, achieve on-time delivery of milestones, and manage solution scope relative to budget.• Served as advocate on behalf of clients to ensure that customers' perspectives were considered in all decisions

• Acted as lead Project Manager for web redesigns, custom database implementations, Outlook customizations, Content Management Systems, and Microsoft Reporting Services projects.• Managed client relationships from project conception to post-implementation support, with a focus on meeting client expectations• Gathered, documented, and prioritized business requirements to produce well-defined system requirements, and technical writing projects.• Executed fast-paced prototyping to design a complete model for the client before development begins.• Oversaw and conducted testing of custom software for both Quality Assurance and User Acceptance Testing.

* Proposed a new strategy and worked with C-suite executives to reduce implementation timelines from 6 - 9 months to 6 - 8 weeks average timeline for small scale clients, eliminating the backlog for standard implementations.* Served as the lead Implementation Manager for Associations implementing small scale solutions.* Coordinated all communication between clients, sales team, and software implementation team with the goal of exceeding client expectations and driving user satisfaction.* Successfully managed timelines and deliverables for up to 10 software implementation projects simultaneously.

* Streamlined collection process to increase revenue and reduce collections procedures.* Managed collection and reconciliation of 2,500 exhibitor accounts representing $50 million in show revenue for the Consumer Electronics Show, one of the world’s largest trade shows.* Managed project team of ten for quick turn-around, high-profile sales drive during yearly show.* Acted as internal Project Manager in implementing and testing a new financial tracking and reporting database.