Tenaga It Software Programmer / Implementer
Komisi Pemilihan Umum Republik Indonesa
Greater Jakarta Area, Indonesia
Establish and oversee the day to day operations of a software help desk which will include a staff that scales with the size of the workload. Thehelpdesk will be a one stop shop for the user to seek assistance with any concerns regarding the software experience;Draft, edit, and publish targeted software user guides to encourage an easy adoption of the software system;Establish,maintain,and regularly update the user support website with user support materials;Draft, edit, and publish easily understood questions to detailed problems that will be published in a regularly updated FAQ;Draft, edit and produce scripted instructional videos that incorporate both text and screen shot displays;Establish, maintain, and monitor help forums to facilitate the communication between users and foster the community’s ability to find answers from each other;Provide an overall user support strategy tailored to our user base that embraces the full array of technological venues for communications that will deliver a consistently improved user experience.