Direct all company resources to achieve the target objective, and provide benefits for the entire business partners

Manage resources to achieve the objective target company

Manage the performance of services to clients as per agreed contract and ensure that Service Levels are achieved.Duties & Responsibilities- Management of the IT Service Delivery Group including responsibility for service desk, desktop support, application support, career development and staff appraisals.- Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed- Build and maintain client relationships.- Produce management and account performance reports to an agreed schedule or upon request.- Attend client service review meetings covering performance, service improvements, quality and processes.

- Maintaining and updating the governance framework- Monitoring compliance with requirements in governance framework- Monitoring certain business processes, establishing and maintaining a record of operational procedures manuals- Preparing tools for corporate governance implementation.- Implement corporate governance

- Implementation, support and inventory control of applications used- Develops and implements the most efficient and cost-effective solutions- Evaluates system specifications for business requirements- Develops and prepares application solutions- Works closely with management to prioritize business goals and information needs

Designing hospital information system applications, especially in finance and accounting modules, and designing hospital applications to fit the requirements established standards and regulations

• Implementation of accreditation management for Quality Management System Audit on ISO 17021 for Certification Body• Designing, developing and maintaining Information System for National Accreditation Committee

• Developing and maintaining Indonesia National Standard (SNI) databases.• Designing, developing and maintaining Indonesia National Standar (SNI) historical documentation.• Designing and implementing Quality Management System (ISO 9001) at Center for Information dan Documentation

• Developing and maintaining database of Certification Body, Laboratories and Inspection Body for National and International Standar.• Developing scheme for increase implementation of Indonesia National Standar for Industry.• Design and implemented Quality Management System (ISO 9001) at Center for Standar Implementation System

• Managing The Knowledge Management Research Group - ITB• Designing and managing research on Knowledge Management for ITB Central Library.• Consultant for information technology development and knowledge management development ITB Central Library.• Consultant for project base job, knowledge management development at ITB Faculty libraries.• Designing the syllabus on knowledge management and library information system.• Giving training on knowledge management and library information system

Testing seed crop quality, Issue certificates of seed crop quality