Andria Russ Shrm-Cp's Location
Pfaftown, North Carolina, United States, United States
Andria Russ Shrm-Cp's Contact Details
Andria Russ Shrm-Cp work email
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Andria Russ Shrm-Cp personal email
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Andria Russ Shrm-Cp phone numbers
About Andria Russ Shrm-Cp
Andria Russ Shrm-Cp is a Retired at Self-employed. She possess expertise in microsoft excel, management, outlook, customer service, team building and 35 more skills. Colleagues describe her as "I worked with a Andria during a time period when I handed over the duties of General Manager of the business to her. It became clear very quickly that she is more than capable of managing a business, handling everything from scheduling employees to keeping payroll and finances. Her detailed nature would also make her a great Project Manager! I would recommend her to anyone that is looking for a well versed, detail oriented and dedicated employee that can take charge of any project sent her way." and "Andria and I worked together to find a real estate solution for her company at the time. I can tell you that Andria was a true professional. She was absolutely looking out for the best interest of her company and negotiating to the last penny. I sincerely enjoyed working closely with Andria over the course of 3 months and respected her judgement, precise responses, and ability to adapt quickly to the situation. I hope to have more Clients like Andria in the future!"
Andria Russ Shrm-Cp's Current Company Details
Self-Employed
Retired
Andria Russ Shrm-Cp Work Experience Details
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RetiredSelf-Employed Oct 2022 - Present
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Vice President Of AdministrationLineage May 2018 - Sep 2022Reorganized the Admin department removing dotted line reporting and creating a more siloed department eliminating employee confusion of reporting to two managers.Lead Office Managers in creation/implementation of admin department job descriptions, scope & expectations, career pathing and job levels with pay grades giving employees a clear view of advancement opportunities.Partnered with HR and developed KPI's for each admin position for new performance review process.Exceeded admin A/R goal for 2022 by 8.3% leading to reduction 60-day aged A/R by 8% (as of 8/31/22). Led admin department to highest scores company-wide in employee engagement survey in Q2 2022 with engagement increase 10%, excellence increase 22 % and growth 32%.Implemented a monthly maintenance plan to ensure proactive facilities management of all company owned buildings resulting in reduced/eliminated largescale repair expenses.Active member of Senior Leadership Team responsible for 3 successful / separate acquisitions.Development of reusable business process for future acquisitions increasing departmental focus and fostering a proactive approach resulting in readiness before closing date. -
Vp Of Human ResourcesLineage Oct 2015 - Jun 2021Collaborated with CFO / President to implement new health insurance program migrating from PPO to self-insured resulting in controlled costs for the company and employees.Developed and implemented yearly total comp statements for the employees providing a a full view of their compensation past the bi-weekly paycheck, increased their awareness of benefits the company offers,Researched / evaluated payroll companies and implemented ADP WorkforceNow resulting in single payroll provider across 6 companies instead of 2. This also resulted in move away from paper timecards to online, provided additional information and perks to the employees such as immediate access to company documents & forms (handbook, SPD, etc.), presidents monthly message, and self-service information updates. Management benefitted from a single location for documents, forms, direct reports file, etc.Created and implemented processes for pre-employment, new hire orientation and employee termination ensuring consistency within all companies. Notable results include, completion of all steps was ensured, increased new employee satisfaction, compliance with all federal, state and local laws.Partnered with upper management team and outside consulting company to develop and implement the company mission statement, purpose statement, core values as well as develop Caring Teams leading to change in of company culture to be more “family focused” vs only the bottom line.Developed and implemented yearly HR training for the Office Managers including: employee life cycle, benefits, managing employee leaves, workers compensation, Federal/State poster requirements, payroll, OSHA, ANSI, Fire Marshal inspections, recordkeeping, and annual Manager Sexual Harassment training.
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Office ManagerLineage Mar 2013 - May 2018Created / implemented an employee HR filing system – employee file, payroll file, confidential / medical file.Managed the vendor process including evaluating / selecting vendors, maintaining business relationships and handling any issues. Managed local office facilities maintenance.Handled local office supplies ordering/stock.Responsible for company events, including picnics, holiday parties, corporate outings and customer appreciation events.
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Operations Manager/President/TreasurerSl-Laser Systems Lp Mar 2007 - Oct 2012Charlotte, North Carolina AreaActing office manager.Renegotiated office lease in May 2012 (6 months early) saving the company $72,037 over a five year period. Identified, researched and recommended a new merchant services provider July 2012. This cut the company's cost by 4 percent/month and also allowed all employees the ability to accept customer payments on their mobile devices.Researched and implemented HSA program from previous PPO insurance program in April 2008. This benefit change saved the company over $12,000 in the first year and the employees saw no increased out of pocket expense.Developed yearly sales forecast based on historical data. Met monthly with sales force reviewing excel spreadsheet for YTD sales, % of sales forecast/goals met and prospects for future sales. Coordinate, organize and create agendas for weekly management meetings with German office via MegaMeeting. Accessed service department processes and implemented QuickBooks Enterprise Solutions Inventory control in 2007. This new process ensured that all inventory items were traceable and billed correctly each month (either to warranty repair or to customers directly).Through quantitative analysis determined the need for cloud based CRM software. By implementing a CRM application there was a decrease of 15 minutes for returned technical support callers. The technician receiving the call could review notes and the customer did not have to re-explaining their issue. A cloud based application also allows employees access to the database anywhere there is an internet connection. -
Office ManagerSl Laser Systems, Lp Nov 2006 - Mar 2007Charlotte, North Carolina AreaCreated and implemented employee job descriptions thus setting performance expectations.Performed progressive discipline/praise as well as yearly performance evaluations.In January 2007 a customer filing system was created. While doing so a file audit was completed and it was determined there was approx. $240,000 in unbilled merchandise for the 2/04-10/06 period. Successfully collected 76% of this amount within 4 months of invoicing. Also determined in the audit that customers were not invoiced for shipping fees as per contract. This amount totaled over $40,000 in lost revenue.Implemented reconciliation for all company accounts in December 2006. At that time it was determined that an employee had been using his company credit card as a personal ATM card for the past 10 months. The amount totaled over $1000 and was not reported on his expense reports.Completed bi-weekly payroll using ADP run system. This system was implemented to show employee payroll details including sick time, vacation time, Holiday hours, 401K and health benefits.Reconciled and tracked balances through the month for 11 banking/credit card accounts. Created annual budget, via excel, and compared to sales forecast producing anticipated P/L. Updated monthly to show where the company currently stood and emailed to owner/DO in Germany.Performed A/P duties once per week. This was completed with 100% accuracy, no late fees nor finance charges were ever incurred.Completed HR Generalist functions including new hire paperwork, orientation and weekly new hire meetings for the first 90 days to ensure all questions are answered and performance expectations are met.
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Owner/Operations ManagerTjr Investments Inc. (Quizno'S Sub 5706) Aug 2004 - Apr 2006Bluefield, VaCompleted feasibility study, traffic analysis and franchise analysis before purchasing franchise.Developed business plan, mission statement, applied for and obtained SBA loan.Created marketing handouts/coupons as well as advertisements for both radio and newspaper.Searched for, evaluated, and setup new A/P vendor accounts and files.Completed HR Generalist functions including posting open positions, attending job fairs (booth setup and tear down), interviewing/hiring new staff, completing new hire orientation/training and evaluating performance.August 2004 set the record for the district in week one opening sales. Surpassing the previous record by $5000.Completed bi-weekly payroll, manual garnishment payments for employees, and quarterly sales/use tax for state, county and city.
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Office Manager/OwnerPro It Consulting, Inc. Apr 2002 - Aug 2004Blacksburg, VaCompleted bi-weekly payroll and filed payroll taxes in 2 states.Administrator of health insurance plan, obtained price quotes yearly, analyzed options and implemented open enrollment.Prepared A/P checks weekly.Completed HR Generalist functions including posting open positions, attending job fairs (booth setup and tear down), interviewing/hiring new staff, completing new hire orientation/training and evaluating performance.
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Human Resource Representative Se DistrictRescare Feb 2001 - Apr 2002Princeton, WvCompleted turnover analysis, for the SE District, which showed that the retention rate for new hires, who stay with the company >1 year, was 35%. This was completed for thesis requirements, but was also shared with the companies management team. Major cause of retention issues were related to the company merged with ResCare. Conducted new hire orientation and ensured all new hire files were complete and accurate.Completed OSHA 200 log for all 4 area facilities.Composed and conducted sexual harassment trainings and investigation training for managers.Created advertisements for open positions (both internal and external).Worked actively with both union and nonunion employees.Conducted investigations as needed (sexual harassment, violence in the workplace, abuse/neglect). This was completed within my district as well as in other districts if a manger/HR rep was involved in the claim.Developed calendar of special events/trainings/tips/important phone numbers for management to post at all 38 locations. -
Business Services Mgr, Quality Development Mgr, Special Projects MgrTurner Vision May 1998 - Oct 2000Bluefield, WvClient monthly billingMonitoring call volume and creating staffing based on projected volumeEvaluating agent/supervisor productivityCreated call evaluation sheet and conducted trainings/calibration meetings to ensure all staff at both facilities were scoring calls consistently and coaching staff correctlyWorked with new clients on database specifications, expectations, call routing. etc. Ex. Worked with Charles Bockway, Deputy Treasurer in WV on rolling out the new 529 college savings plan. Also worked with Toyota on setting up job interviews for their new facility that was opening in WV.Active participant on the management team that evaluated the merging of Turner Vision with Superstar in Tulsa OK.Active participant on the management team that met with DISH network reps on the purchasing of the call center to use for DISH.
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Assistant Call Center ManagerTurner Vision Dec 1996 - May 1998Bluefield, WvAssigned 12 supervisors with a total of 144 CSR's.Evaluated training needs and created/conducted trainings as needed. Ex. MS Office training. Trained my supervisors on word, excel, and outlook. Asked by the Director of Operations to do the training with the entire call center due to the results seen with the first group trained.Monitoring call distribution and created staffing based on projected call volumeAssisted in the creation and implementation of call center standards and benchmarks for CSR's. Took over the Pegasus Special Project (Part of DirecTV when specific areas were sold to entrepreneurs) During this time I worked with CSR development, dispatching techs for installations and showroom staff.
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Universal SupervisorTurner Vision Jul 1996 - Dec 1996Bluefield, WvWorked with assigned CSR group of 20 reps. Coaching, monitoring, developing, evaluting productivity and performance. Performing agent discipling and evaluations.
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Universal Assistant SupervisorTurner Vision Apr 1996 - Jun 1996Bluefield, WvAccepting and handling incoming calls from internal/external line.Assisting CSR's with account problemsDeveloped system for CSR's to use to place customers in the correct programming package based on the channels the customer wanted. Handling escalated irate customer calls
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Inbound CsrTurner Vision Nov 1995 - Apr 1996Bluefield, WvTaking customer orders, payments and handling account questions.
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Assistant Director Of Sales/Desk ClerkRamada Inn Feb 1994 - Aug 1995Bluefield, WvBooking groups for banquets/hotel rooms, creating contracts, advertising, etc.Switchboard operationsGuest Services (checkins, checkouts, complaints)Calling N&W guests for their call outs for work and ensuring their transportation arrived ontime.
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Department Manager/CashierMagic Mart Nov 1989 - Aug 1993Welch, WvStockingPricing/price changescreating displaysreceiving from trucksissuing/receiving transfers from other storesworked courtsey counter issuing refunds, exchanges, cashier changechecking out customers with or without clothing vouchers
Andria Russ Shrm-Cp Skills
Microsoft Excel
Management
Outlook
Customer Service
Team Building
Microsoft Word
Powerpoint
Adp Payroll
Quickbooks
Access
Sales
Internet Explorer
Process Improvement
Quickbooks Enterprise Solutions
Moraware Crm
Megameeting
Fed Ex Shipping Agent
Ups Shipping Agent
Quicken
Vista Plus
Frontpage
Online Advertising
Performance Tuning
Business Process Improvement
Training
Business Development
Microsoft Access
Leadership
Microsoft Outlook
Account Management
Knowledge Point
Bb&t Cash Manager Online
Maxcommunicator
Fotofusion
Centrevue Explorer
E Submitter Cdrh
Visio
Cms
Centenium
Inova Reader Board
Andria Russ Shrm-Cp Education Details
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Business Administration And Management, General -
Registered Nursing/Registered Nurse -
General Studies -
Mt. View High SchoolCollege Prep
Frequently Asked Questions about Andria Russ Shrm-Cp
What company does Andria Russ Shrm-Cp work for?
Andria Russ Shrm-Cp works for Self-Employed
What is Andria Russ Shrm-Cp's role at the current company?
Andria Russ Shrm-Cp's current role is Retired.
What is Andria Russ Shrm-Cp's email address?
Andria Russ Shrm-Cp's email address is ar****@****age.com
What is Andria Russ Shrm-Cp's direct phone number?
Andria Russ Shrm-Cp's direct phone number is +170460*****
What schools did Andria Russ Shrm-Cp attend?
Andria Russ Shrm-Cp attended Mountain State University, Bluefield State College, Concord University, Mt. View High School.
What skills is Andria Russ Shrm-Cp known for?
Andria Russ Shrm-Cp has skills like Microsoft Excel, Management, Outlook, Customer Service, Team Building, Microsoft Word, Powerpoint, Adp Payroll, Quickbooks, Access, Sales, Internet Explorer.
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