*. 9+ years of experience working in pulp and paper forestry industry & deep understanding in customer service support to customer, mainly export to Asia *. Deep knowledge in the pulp operation business from start to end. Starting from order taking -> pulp planning->production->logistic coordination->delivery->order fulfillment->after sale customer service (This includes managing claims or dispute for both export and domestic orders)*. Strengths: Quick learner, strong work ethic, great team player, has a coach-able attitude, able to work independent without supervision & has a strong working sense to achieve the team’s goals.*. six plus years of experience working in banking industry and specialized in sales acquisition and marketing loyalty/retention projects*. Well understanding of the corporate values as well as setting high standard for achievement with prudent action plan and high integrity.*. A customer service oriented person with main objective to resolve all claims/complaints within 24 hours (Proven customer service experience in HSBC Customer Service and Tourism industry)*. Strong sales driven individual to achieve the annual target with out of the box approach and ability to explore the ideas in creative ways.*. Successful in being people manager with up to 9 direct reports under my supervision and great team player resulting in great team work performance during my tenure in HSBC*. Problem solver in high competition sales industries resulting in breakthrough ideas and able to work under pressure and still to achieve the result within deadlines.*. Good management skills as i was being involved in decision making with the HSBC senior management in planning for sales acquisition strategic thinking *. New market strategist focusing in sales growth in revenue for consumer asset business for East Java Region to grow and expand the wallet share of HSBC credit card*. Great analytic thinker with strong business sense. Recognized by senior management resulting in three times promotion within six years period in HSBC.(Started as Assistant Manager in 2006, promoted to Manager Card in 2008, then trusted to handle sales and marketing team as Assistant Vice President in 2010)
Listed skills include Banking, Risk Management, Strategy, Credit Cards, and 46 others.