Specialist : Middleware Operations

- Implement ISO Service Management Models to deliver best practice Service Design, Service Transition and Service Operationcompetencies and ensure Service Delivery. -Incident Management- Continuity Management- Access, Security & Change Management

Implement ISO Service Management Models to deliver best practice Service Design, Service Transition and Service Operationcompetencies and ensure Service Delivery. Incident Management is the process to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.Mission and Business Critical Technical Recovery Plans to be continually maintained, updated and improved onPlans for Advance testing of all Mission and Business Critical Systems to be continually maintained, updated, improved on, and executed Effective Risk, Security management across systems and business processes - (applications, servers, databases, OS)