- Design and Implement Windows based programs using Visual Studio 2012.- Designed, programmed, and maintained a custom Windows based program for controlling Canon Digital SLR Cameras.- Edit client and self-promotional advertisements on Windows 8.1 and Macintosh OS X based systems.- Design and implement custom photo/video landing pages for various events.- Use Remote Desktop, Teamviewer, and Logmein to provide remote support for workstations and servers.- Plan, design, and implement inventory and strategies for multiple company events each months to use various computers and video/audio equipment.- Responsible for inventory of company equipment, onsite and remote support, planning and ordering of new equipment, and operating various equipment at performance events.

Provide Project support for the Sears Holdings Hardware Deployment helpdesk.Answer project specific questions to provide support for Sears and Kmart technicians on the field.Utilize Excel spreadsheets and Access databases to track all aspects of the project through its lifecycle.Use Remote Desktop to modify and verify server and workstation settings for retail stores.

Responsible for creating and maintaining software installations for servers. Develop and maintain small and large project plans for use in moving projects through development lifecycle. Follow strict policies and workflow to develop and maintain installation kits for use company-wide.Follow deliverables to ensure projects move along smoothly through lifecycle.Manage communications with clients across multiple locations to develop and plan a course of action.Create test environments for the development servers.Test product installs and document procedures for install.Create installation kits to allow the production environment a repeatable, reliable install.Work with business partners to secure requirements for security and software structure.Work with Security team to provide a secure discipline for each project.Provide 24 hour support on a team rotation.Utilize documents pertaining to each active project specifically for support needs.Generate and maintain cases for troubleshooting and planned outages.Develop and execute server patching scheduleWork with business partners, plant owners, and vendors to schedule outages.Work with vendor to patch existing systems and verify completion.

Maintained domain and email user database for more than 400 users. Responsible for daily maintenance of standard AD tasks including, creation, deletion, and modification of accounts and network folder security.

Worked in a team of 14, monitored and maintained NT 4.0 Servers at the U.S. Army TACOM Complex.Implemented a server migration from NT 4.0 and Novell 4.11 to 2000 Server and an onsite NAS.Created automated Software installs through login scripts using Wise Studio.Assisted with updating dated login scripts and automated windows menus for software installs.Built out NT 4/2000 and Novell 4.11 servers using hardware and software Raids 0 through 5.Configured and maintained a departmental FTP server based on Windows 2000 Virtual Directories and WS FTP Server.Implemented a Secure FTP server for internal communications using encryption.Installed and configured a 2000 Adv. Server Cluster Server based off of the HP LXR8500 and Dell PowerEdge Servers.Configured a Load balanced Print server to support over 900 on location printers.Tested and prepared for emergency fail-over for constant up time.Assisted in project to build and image over 1,500 new Dell pc's for mass distribution.Created custom installs for silent delivery to new images.Worked on a project to streamline access to server farm.Linking and eliminating most KVM switchesDesigned command center for centralized administration of entire server farm.Consolidated rarely used servers into newer hardware to eliminate space and server count.Created visual documentation of entire server farm for quick reference using Visio.Maintained inventory and updated regularly when needed.

Worked in a team of 3, providing software support to clients via the DaimlerChrysler LAN Helpdesk. Support Lotus Notes, Office 97, and other DaimlerChrysler core applications.Utilized a Lotus Notes based Knowledge Base for additional troubleshooting. Offer troubleshooting for LAN connectivity and RAS/PAL Dialup.Assist users configure PC's via Phone support.Configure PC's remotely using latest versions of PCAnywhere.Utilize and maintain a Lotus Notes Knowledge Base for troubleshooting customer issues with common known resolutions.

Worked on a team of 12 providing software support to clients via a leveraged help desk environment. Published and maintained the corporate employee manual on the department web site. Provided training on Windows 95/98/NT and related hardware for all new employees within several departments. Created and updated ISO 9001 procedures and documentation. Utilized FrontPage 98 to maintain a web based employee manual on the departmental intranet website.Created compliant ISO 9001 web based documents for use on the departmental intranet website.Maintained and updated previous documentation to ISO9001 standards.Trained employees on the basic workings and troubleshooting of Windows 95/98/NT using hands-on PC's and overhead projection.Provided hands-on training of PC hardware and all of the components.