As the COO, I am responsible for developing and managing strategic initiatives that exponentially grew the agency and its competitive edge in the IT recruitment market. I am responsible for business process improvements, modern technology implementations, and client portfolio growth, including opening new channels to attract European and US market companies.Key achievements:- Improved the quality and speed of recruitment services, resulting in a 30% increase in client loyalty- Implemented more effective staff management practices; increased team productivity by 25%.- Oversaw various cross-functional teams and coordinated with internal and external partners.- Pioneered new processes for dealing with candidates & client companies — relationship-based & personalized over short-term transactional structures.

I managed a 120-member IT department, optimizing operations and driving productivity. I successfully reviewed and optimized budgets, resulting in cost savings and improved financial efficiency. Key achievements include:- Increased the income of the Ukrainian office by 10% from 2022 to 2023.- Boosted customer satisfaction by 25%.- Enhanced employee performance by 12%.Responsibilities:- Managing daily operations to ensure a smooth and efficient workflow.- Overseeing budget planning and allocation, successfully reducing costs through strategic measures.- Implementing standardized processes across departments to enhance operational transparency and reduce errors.- Collaborating with cross-functional teams to drive process optimization initiatives and improve overall efficiency.- Playing a key role in strategic planning, providing insights and recommendations for business growth and development.- Driving continuous improvement through trend analysis and metrics management.

I managed all employees in the Kharkiv office (80-100 employees), overseeing 24 different projects. I ensured that all projects administered by the PMO adhered to best practices and standard project management approaches. Additionally, I worked closely with sales managers and solution architects to acquire new customers and collaborated with the PMO to expand existing projects.Responsibilities:- Collaborating with business unit leaders to develop project and program resourcing strategies, providing optimal support for both projects and day-to-day operations.- Preparing, analyzing, and reporting enterprise-wide metrics to senior management, including Planned vs. Actual for project cost, schedule, budget, revenue, profitability, and milestone progress.- Ensuring the adoption and implementation of project and program management methodologies and tools and overseeing project and program management coaching.- Adhering to defined standards and procedures set by Jabil and customers to deliver projects successfully.- Providing processes, structure, and motivation to project managers to achieve project goals and corporate initiatives.- Monitor resource usage and ensure optimized utilization of resources.- Coaching project managers through challenging decision-making situations.- Analyzing currency, operational, and other risks.

I managed five teams (30 employees) on five projects, including Networking, IoT, R&D, and Internal initiatives.Responsibilities:- Managing the Development and Quality Assurance teams.- Delivering features to customers.- Reviewing employees' performance and salaries.- Interviewing candidates for open positions.- Supporting sales managers in their search for new customers.- Assisting the Kharkiv director with tasks related to opening a new office.

I participated in testing a large project that involved the development of original network transfer protocols (hardware + drivers tier).Responsibilities:- Managing QA department;- Managing testing activities, risk management, and process improvements.- Communicating with the product team and clients. Tools and Technologies: Python, Linux, Eclipse, InteliJ IDEA, Ixia, Git, VSphere, WireShark.

I worked on Microsoft Dynamics CRM 2011/2013.Responsibilities: - Executing full Software Testing Life Cycle;- Communicating with team and clients. Tools and Technologies: Windows Visual Studio 2012, Team Foundation Server 2012, Microsoft Dynamics CRM 2011/2013, MS Project Professional 2010/2013.

We developed products, tools and solutions for Microsoft Project Server. We offered implementation services, custom development services and product development services for Project Server 2010/2013 and Project Professional 2010/2013 for our customers and partners. Our team developed a number of well-known solutions that are available on the market.

I’ve worked on more than 25 applications for iPhone, iPad and Android devices.We have had a lot of social and business applications. Some of them were created for private use, other for public use. Applications have big list of functionalities: chat, push notifications, working with world maps, searching and creating routes, sharing data to social networks and other.Responsibilities:- Lead of 4 manual testers- Test design (Test scenarios and test cases development and review);- Test execution;- Defects processing (reporting and verification);- Functional testing;- GUI testing;- Usability testing;- Daily status call meetings with the team and the clients;- Email and verbal communication with the team and the clients;- Automation testing iPhone application with Frank/cucumber framework.

It's a part of a large project that contains development of an original network transfer protocols (hardware + drivers tier) and testing of the product that will be released as result of successfully finishing of the project. The tasks I was involved in, included developing and execution test cases and test plans for testing feature of the network protocols. The test plans should include test cases for new features and regression tests for old features.