It Specialist
Current• Delivered 24/7 technical support, incident management, and problem resolution to meet SLA requirements.• Managed and optimized user provisioning in Active Directory, reducing onboarding time by 25%.• Utilized Jira, PRTG, Cisco ASDM for troubleshooting and monitoring.• Configured and installed computers, peripherals, and network printers.• Performed data protection, backup operations, and disaster recovery processes.• Assisted users with remote software issues via Remote Desktop Support and AnyDesk.