- Knowledge in CRM Application- Handle all incoming calls and emails for service and part inquires- Handle quotes for all service and non-service part inquires - Order entry for all service/non-service part orders and send confirmation to customers.- Handle billing for all service and non-service related part orders, includes direct shipments.- Scan and file all service work orders, parts and equipments purchase orders from customers into designated hard drives for future records. - Maintain Excel tracking sheet for all technicians, used to track all technicians service work orders. - Maintain Excel work shop repairs log sheet and inform technicians of current house repairs. - Handle landed cost sheets for purchases with freight charge and maintain correct material cost/unit price in parts maintenance. - Schedule service and installation calls and maintain service calendar in CRM Also periodically act as backup;-Purchased non-stock parts for all service/non-service inquires, receive parts into correct warehouse, and finalize receiving paperwork for Accounts Payable. (Domestic and International orders).-Expedite service/non-service parts purchase order.-Manage vehicle stock parts for the technicians/includes Inter-branch transfer entry, shipping, receiving, reversing inventory for billing and sending count sheets to technicians for recount.- Followup and Assist Accounts Payable with vendor invoices and vendor invoice discrepancies.

- Knowledge in CRM Application- Collection of all outstanding accounts- Prepared and distributed monthly statements of accounts to customers- Prepared daily deposits and ensuring all refunds, credits and NFS's are processed in a timely manner - Daily reconciliation of bank deposits and cash applications- Report on aging of all accounts to the department manager- Daily review of customers account balance for declined shipments, account on hold placement or removal - Successfully negotiated appropriate payment terms with customers - Assisted other departments in successfully resolving customers disputes and complaints and within company guidelines - Processed credit applications - Collected credit information from credit seeking customers including pulling credit bureaus and confirming credit references. Prepared credit packages for submission to controller- Maintained positive customers relationships in order to retain customers- Accurately updated customers records in the billing system- Processed adjustments and update customers information as required- Recommend accounts be sent to a collection agency - Maintain and reconciled petty cash- Maintain and submitted office expense claims to the Controller - Other projects as assigned

- Knowledge in Great Plains Application- Collection of all outstanding accounts- Prepared and distributed monthly statements of accounts to customers- Prepared daily deposits and ensuring all refunds, credits and NFS's are processed in a timely manner - Daily reconciliation of bank deposits and cash applications- Report on aging of all accounts to the department manager- Daily review of customers account balance for declined shipments, account on hold placement or removal - Successfully negotiated appropriate payment terms with customers - Assisted other departments in successfully resolving customers disputes and complaints and within company guidelines - Collected credit information from credit seeking customers including pulling credit bureaus and confirming credit references. Prepared credit packages for submission to controller- Maintained positive customers relationships in order to retain customers- Accurately updated customers records in the billing system- Processed adjustments and update customers information as required- Recommend accounts be sent to a collection agency

- Answer, forward or screen incoming calls in a professional manner- Schedule and confirm appointments - Greet visitors and welcome them in a professional manner- Open, separate and date stamp incoming invoices/mail, and distribute them to the correct department. - Open and log customer payment cheques- Stamp and arrange outgoing mail- Responsible for booking company boardroom/meeting rooms. - Orders Office Supplies- Make morning coffee for employees and visitors - Assist other departments with clerical work periodically as required

Duties includes operating and running a smooth operation, dealing with large amounts ofmoney, processing cash/debit card transactions, maintaining and providing proper Food andSafety Health standards, placing proper food orders and keeping appropriate inventorycontrol, responsible for opening and closing of store. Responsible for training new staffmembers. Providing great customer service, in charge of dealing with customers' needs andwants.

Check-in passengers at ticket counter, includes checking bags and issuing bag tags,assigning seats as well as issuing boarding cards. Assist passengers, including disabledand elderly, at the gate during boarding process. Ensure passengers obey the CanadianTransportation Safety Regulations. Board and deboard passengers from inbound/outboundflights. Log all arrival/departure flight information. Performs other related job dutiesas required.

Process payment transactions from customers. Keeping shelves stocked withitems in its respectful position, as well as a straight and neat store.

In charge of training new employees upon hire. Operate cash register, process cash/debitcard transactions from customers/employees, steaming, clean dishes, bus tables, and keptrestaurant clean and giving customers excellent service. Sell promotional items with eachorder.