- Network Delivery • Service Delivery • Service Operation • Service Maintenance- Network Quality Improvement- Network Project & Construction- Regional Operation

a) Receive concept & strategy of Customer Care to be implemented, under the direction of Fiberstar Directorb) Responsible to Maintain Customer Satisfaction Index c) Responsible to policy & business process implementation d) Define requirement Business Support System( define & build system & policy/SOP/Flow process ) d) Responsible to deliver Excellent Service in daily operational e) Responsible to deliver information, announcement & Customer notificationf) Responsible to generate & Present Monthly Report Performanceg) Work Closely & coordination unit related unit

a) Receive Basic Concept & Goal Achievement target, under the direction of the Head of Business & Commerceb) Responsible for strategic direction to be implemented in Customer Engagement Operational.c) Responsible to Deliver Excellent Service to all Customerd) Responsible to Daily Activity of Customer Engagement Operational.e) Responsible to achieve number of Customer satisfaction indicator.f) Responsible to achieve number of Customer Loyalty & Retention indicator. g) Building up concept of Customer Engagement Strategy.h) Building up, Implement & Improve Business Process & Standard Operation Procedure to meet business goal.i) Building up, Implement & Improve Customer Engagement System Application to meet effective operational.j) Building up & implement Customer Engagement Event & Program. k) Work to set up plan strategy for Gallery office building location, Call Center Unit & Digital Care Social Media Unit as a brand representative and to make sure well operation.l) Work to sync & to coordinate all management update for all service unit.m) Work to approve Complain Solution for Customer.n) To improve all operational issue, according to service trend indicator data.o) Work to reduce level of account suspended status p) Work to reduce level of account terminated statusq) Work on People Management & create people development program.Experiences city region:1. Medan WiGO Center.2. Batam WiGO Center.3. Balikpapan WiGO Center.4. Denpasar WiGO Center.5. Makasar WiGO Center.6. Palembang WiGO Center.7. Pekanbaru WiGO Center.8. Pontianak WiGO Center.

** BSMR Level 1 ( Pass )a) Receive Basic Concept & Goal Achievement target, under the direction of the Senior Head of Call Center PT UOB BANK.b) Responsible to achieve number of Call Center man power target .c) Responsible to manage & maintain number of Call Center man power.d) Responsible to support Call Center System on Application, include develop & improve Call Center System Application.e) Responsible to maintain system “up time” achieving to performance indicator parameter.f) Responsible to building up & work closely with Call Center partnership.g) Responsible for all data and call center office administration.h) Work on partnership strategy, related to review, building up & Improve of MoU.i) Work on monitoring trend of monthly man power capacity.j) Work on monitoring System “ up time” reach to monthly target ( 7 hours / month )k) Work closely with Call Center Operation manager, IT manager, HR manager & legal Manager.l) Prepare & Present weekly R.M.T report to Head of Call Center

a) Receive Goal Achievement target, under the direction of the Head of Customer Care.b) Responsible related to all gallery service operational transaction nationwide.c) Responsible to prepare & to forecast all supporting tools for gallery operation.d) Responsible to all gallery operational transaction match with S.O.Pe) Responsible of Gallery Event & Program, impacted to increase Walk-in, Payment, Collection, Complain Reduction & Churn reductionf) Work for Gallery operational preparation & readiness for well operational launching.Experiences city region:1. Medan WiGO Center.2. Batam WiGO Center.3. Balikpapan WiGO Center.4. Denpasar WiGO Center.5. Makasar WiGO Center.6. Palembang WiGO Center.7. Pekanbaru WiGO Center.8. Pontianak WiGO Center. g) Work to meet target of gallery man power function requirement.h) Work to prepare Gallery S.O.Pi) Work to execute Gallery training & skill development program such as Service Excellent skill, communication skill, Complain handling & solving problem skill, leadership skill etc.j) Work to visit & audit all operational gallery nationwide, target once in a month.k) Working on K.P.I & Goal setting orientation.l) Work closely with Regional Gallery Supervisor.m) Galleries SPV review performance. n) Prepare & report daily Gallery transaction to Customer Care Dept Head

a) Responsible to all operational & services Gallery SMARTFRENb) Responsible to supervision on achieving Sales & Service target.c) Responsible to Brief, socialization, training & knowledge transferred to CSR as well.d) Responsible to maintain number of quality inspection parameter.e) Responsible for Gallery Readiness & Preparation Launching Project, such as :1. To execute target number of CSR function capacity.2. To prepare business process requirement.3. Preparation U.A.T Project.4. as a member of preparation & readiness launching project ( Uji Layak Operasional )f) Work to accept all transaction from customer requested.g) Work to prepare CSR Working schedule ( Shifting Mode )h) Work to monitoring & manage Inventory stock ( F.I.F.O )i) Work to escalate all complains ticket & finding best solution of customer problem base on managerial approval.j) Work to prepare & gathering ideas to build internal gallery program.k) Work on daily Banking payment settlement. l) Work to support all CSR function such as ( sales counter, service counter & cashiering )m) CSR development review.n) Prepare & Report daily Gallery transaction to Gallery Regional Manager.o) Duty location :1) Gallery Sabang ( Head quarter )2) Gallery B.E.C ( Bandung )3) Gallery Soekarno-hatta ( Regional Office Bandung )4) Gallery Setiabudi ( Bandung )

a) Responsible to all operational & services GeraiHALO TELKOMSELb) Responsible to supervision on achieving Sales & Service target.c) Responsible to Brief, socialization, training & knowledge transferred to CSR as well.d) Responsible to maintain number of quality audit inspection parameter.e) Work to Survey all KARTU HALO application & considering for validation status.f) Work to verification and activation processed for KARTU HALO active status.g) Work to purchase inventory stock & Delivery monitoring stock.h) Work to monitoring & manage Inventory stock ( F.I.F.O )i) Work to escalated all complain ticket & finding best solution of customer problem base on managerial approval.j) Work to support all CSR function such as ( sales counter, service counter & cashiering )k) CSR development review.l) Work on daily Banking payment settlement. m) Prepare & Report daily Gallery transaction to Gallery Regional Manager.Duty location :1) GeraiHALO Kopo ( Bandung )2) GeraiHALO Kopo Mas Regency ( Bandung )

a) Responsible on achieving Sales Target.b) Responsible to follow up potential Customerc) Responsible to get information data of potential Customerd) Work to get information data of potential customer.e) Work to follow up and visiting customerf) Work with Mobile Modeg) Work in Sales booth activity.h) Daily Report to Team Leader