Big thanks for taking your time to read about me!My name is Andrius and I am on fire when I organize things - I make order out of chaos on any level in the organization. I prefer teamwork, work hard, make changes, read books, and do boxing, among many other things :)I have been adding value to various businesses on different leadership levels, from product manager to C level. My experience is in different industries including energy, retail, IT, telco, banking, investments. I believe that the customer centric approach is the best approach.As a leader I value openness (daring to openly discuss any challenge), ownership (taking care of things end to end), and integrity (doing the right thing). My individual vision as a leader is to create a better world through change.Practically speaking there are 3 things that I do and love doing. I empower people (by leading diverse teams, communicating ideas, organizing work, and failing fast and learning from it), I grow business (by setting vision and strategy, managing products, and innovating), and I get stuff done (by managing complex projects, solving problems, changing processes, and thinking critically).
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Head Of B2CIgnitis LietuvaVilnius, Lt -
Head Of B2CIgnitis Lietuva Dec 2018 - PresentLithuania- Leading the organization responsible for private customers (the team of ~200 employees serving 1.6m private households using Ignitis' products - electricity, natural gas, solar panels, solar parks, heating solutions, electric vehicle charging stations and other).- Establishing and developing the best in class commercial organization, dedicated to serving our customers in the best possible manner (constantly growing the NPS - net promoter score).- Developing the team of mid-level managers responsible for sales, customer service and channels, product development and innovations, digital, operations.- Actively participating in the Lithuanian households' electricity market liberalization (started 2020) - fighting for customer acquisition and retention.- Responsible for increasing EBITDA for Ignitis' private customers business line as a whole. -
Member Of The Management BoardIgnitis Lietuva Jun 2019 - May 2023Lithuania- Developing and executing the company's strategy and strategic action plans.- Analysing the data and making the decisions regarding the company's products, customer service, operations, financials, HR, and risks.- Reporting directly to the CEO and providing any necessary data to the supervisory board. -
Board MemberElektroninių Mokėjimų Agentūra, Uab Dec 2022 - Present
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Board MemberIgnitis Latvija Jun 2022 - Aug 2024 -
Head Of Franchise Management AreaFranmax Aug 2018 - Dec 2018Lithuania- Leading 3 teams responsible for Project and Portfolio management, Quality, and Processes.- Setting up Project Management Office organization (projects governance, team of professional project managers, portfolio management), managing various IT and organizational development projects.- Creating and supporting process management competence center responsible for process management and improvement methodologies across Maxima group companies.- Ownership of retail master data (based on SAP), its support, development, operations.- Maintaining and improving quality system of the goods across the supply chain (from manufacturing to products in stores).- Working closely with Maxima group's community/peers in Project Management, Quality, and Processes areas.- Reporting directly to the CEO. -
Head Of Project Management OfficeFranmax Jan 2018 - Aug 2018Vilnius- Setting up Project Management Office organization (projects governance, team of professional project managers, portfolio management).- Large scale international project implementation to comply with GDPR legislation (program through 11 Maxima Group’s companies in Lithuania, Latvia, Estonia, Poland, Bulgaria, Spain).- Creating project management culture in the company.- Reporting directly to the CEO. -
Head Of Business ExcellenceTelia Lietuva Sep 2017 - Dec 2017LithuaniaHelping Telia Lietuva to get more fit by making things more excellent:- Simplifying processes in order to become easy to deal with for our customers.- Leading large scale changes for costs optimization and efficiency. -
Head Of Product ManagementTelia Lietuva Feb 2017 - Sep 2017Vilnius, Lithuania- Leading products management team to achieve great results.- Large scale product development projects implementation.- Developing strategy for products and roadmap management.- Development of products/services, including TV (IPTV, VOD/sVOD, DVBT, TV everywhere), mobile services (mobile internet, roaming, both postpaid/prepaid), home internet (FTTH, DSL, WiFi), value added services (entertainment, security, identity, operator billing, easy living), equipment services (insurance, IoT, maintenance) & other.- Partners relationship management and purchasing of video content (TV channels, video on demand providers – movies, series).- Leading changes for costs optimization and efficiency.- Active contribution to development of group's marketing mix. -
Head Of Product ManagementOmnitel Dec 2015 - Feb 2017Vilnius- Leading products management team, including TEO LT.- Project management for complex product development initiatives.- Developing strategy for products and roadmap management.- Product development for mobile businesses (voice, messaging, mobile internet, internet of things, value added services, equipment services and other).- Leading changes for costs optimization and efficiency.- Active contribution to development of group's marketing mix.- Development and optimization of product lifecycle management processes. -
Head Of Products ManagementOmnitel Feb 2013 - Dec 2015- Leading the team.- Large scale projects implementation.- Developing strategy for products and roadmap management.- Product development for mobile businesses (voice, messaging, mobile internet, internet of things, value added services, equipment services, prepaid, roaming, M2M, and other).- Developing online channels (public webpage, self-service, e-shop).- Development and optimization of customer processes.- Quality and customer insights supervision (NPS, mystery shopper, other), management of improvement loop.- Purchasing and vendors management regarding equipment products (phones, tablets, laptops, modems, routers, SIM cards, accessories).- Leading changes for costs optimization and efficiency.- Active contribution to development of group's marketing mix. -
Head Of Quality And Customer Experience Services GroupOmnitel May 2012 - Feb 2013- Leading quality and customer experience team.- Large scale projects for quality improvement.- Management and development of company's quality system.- Supervision of quality KPIs (NPS, Mystery Shopper, UCR and others).- Assignments portfolio management and support (IT development tasks).- Development of self service channels, ordering and subscription management processes.- Development of self service, ordering and subscription management processes. -
Head Of Product Management„Teo“ Dec 2015 - Feb 2017Vilnius- Leading products management team including Omnitel.- Project management for complex product development initiatives.- Developing strategy for products and roadmap management.- Product development for fixed businesses (home internet, TV (IPTV and OTT), voice, value added services, equipment services and other).- Partners relationship management and purchasing of video content (TV channels, video on demand providers – movies, series).- Leading changes for costs optimization and efficiency.- Active contribution to development of group's marketing mix.- Development and optimization of product lifecycle management processes. -
Head Of Products Development UnitFinasta Feb 2009 - May 2012- Management of Finasta group's products development team.- Implementation and development of project management framework, culture, and Project Management Office.- Project management (strategic and large scale projects).- Implementation and development of banking and investments products, processes, IT systems.- Member of Project Management Office, project portfolio management.- Active contribution to development of group's marketing mix. -
Projects & Products ManagerFinasta Sep 2006 - Feb 2009- Project management (implementation and development of various investments products, processes, IT systems).- Member of Finasta bank establishment team, contribution to core banking system implementation.- Customer experience and customer service development (investment services, customer reports, other).- Sales data and various processes analysis, insights, proposals for changes in processes and products. -
Investment ConsultantFinasta Sep 2005 - Sep 2006- Providing professional advice on investment products for the customers.- Preparing and presenting offers for the customers, selling investment products.- Customer relationship management. -
Chairman Of The BoardVilnius University Students Investment Fund Nov 2006 - Nov 2007- Leading and managing the board (7 members) of the first students investment fund in Lithuania.- Asset management, investments.
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External Relations ManagerAiesec Sep 2005 - Sep 2006External relations manager of the ER team at international students organization AIESEC Vilnius, Lithuania. -
Sales ManagerAiesec Sep 2004 - Sep 2005Sales manager of the NGO/GO team at international students organization AIESEC Vilnius, Lithuania.
Andrius Kavaliauskas Education Details
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Leading With Emotional Intelligence -
Leadership -
Executive Mba -
It/Ip Business Competence Development Program At Kth Royal Institute Of Technology, Sweden -
Vilnius University International Business SchoolInternational Business Finance -
Economics (Banking) -
Kaunas University Of Technology GymnasiumSecondary Education -
Veiveriai Tomas Zilinskas Secondary SchoolSecondary Education
Frequently Asked Questions about Andrius Kavaliauskas
What company does Andrius Kavaliauskas work for?
Andrius Kavaliauskas works for Ignitis Lietuva
What is Andrius Kavaliauskas's role at the current company?
Andrius Kavaliauskas's current role is Head of B2C.
What schools did Andrius Kavaliauskas attend?
Andrius Kavaliauskas attended Imd, Carnegie Mellon University - Tepper School Of Business, Saïd Business School, University Of Oxford, Baltic Management Institute, Kungliga Tekniska Högskolan, Vilnius University International Business School, Vilnius University, Kaunas University Of Technology Gymnasium, Veiveriai Tomas Zilinskas Secondary School.
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