1. Defines and documents customer business functions and processes. 2. Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. 3. Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration… Show more 1. Defines and documents customer business functions and processes. 2. Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. 3. Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance. 4. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. 5. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Show less

1. Assisting with the business case.2. Project Manager - Planning and monitoring.3. Eliciting requirements.4. Requirements organization.5. Translating and simplifying requirements.

1. Lead to identify, discuss, define, challenge and documenting the business requirements and/or business issues with business functions peoples.2. Manage small to medium size IS project management within timely & cost manner which are:3. Stage business requirements identification, as-is analysis included gap analysis4. Stage project plot (work with business solutions manager) to develop the project charter5. Stage solution/system design included functional specification or… Show more 1. Lead to identify, discuss, define, challenge and documenting the business requirements and/or business issues with business functions peoples.2. Manage small to medium size IS project management within timely & cost manner which are:3. Stage business requirements identification, as-is analysis included gap analysis4. Stage project plot (work with business solutions manager) to develop the project charter5. Stage solution/system design included functional specification or scope of work development Show less

1. Managing concurrent multiple software implementation projects2. Running professional training sessions3. Provide customers with subject matter consultation4. Understand customer requirements, translating them into refined and detailed specification documents5. Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion

1. Seeks ways to apply technology to business processes2. Researches and provides information on technical trends3. Consults with program/project management to develop appropriate technical solutions4. Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities