Andro Isagani Tejada, Cssyb Email & Phone Number

Oversee and implement quality control measures within the organization to ensure that processes, guidelines meet established standards and comply with regulatory requirements. Identify areas for improvement and promote culture of quality within the organization.

Pioneer in BPI Business Bank Collections Team. Provide team with clear direction and connection to the strategy of the organization. Persistently achieved yearly target flow rate and involved in various process improvements, which improved efficiency and productivity of Early Collections Team.Achievements:• 2020 BPI Exemplar Awardee – Reduced the total Outstanding Balance of 1-30 DPD bucket by 65% or 623Mn from 960Mn in June 2020 down to 337Mn in December 2020.Other Awards:• 2024 Finalist in BPI Excellence Awards – Project NEXPRESSO (Nurturing Express Solutions)• 2022 1st Place in BPI Excellence Awards – Project EC Cafe (Early Collections Coll Activity Form Enhancement)• 2020 Finalist in BPI Excellence Awards – Project BBCQueueing Management• 2019 Finalist in BPI Excellence Awards – Project Notion in Motion

Supervises and/or spearheads necessary training of subordinates (in-house and agency personnel).Monitors that third-party agents carry out agreed plans and strategies in order to achieve the collection targets for endorsed accounts. Recommends solutions and carries out actions to resolve issues encountered during the course of strategy implementation and those elevated by the third-party providers. Ensure that the set TAT for the services outsourced are complied with.Achievements:• Top Agency Officer for the months of June, July and September 2023

Conduct quality assurance on credit and regulatory policies and processes of Auto Business fromapplication encoding, credit evaluation, booking, customer fulfillment, sales and collections. Ensures that review of SLAs of the various departments is being done to ensure adherence to agreed-uponservice agreements. Provide solutions to ensure efficiency and that service standards are maintainedAchievements: • Administered Auto Customer Fulfillment Team on the ORCR Cleanup Project• Administered Auto Customer Fulfillment Team on the Document Scanning Project

Assist the Team Lead in effective management of the Central Cash Unit. Accountable for the efficiency and effectiveness of processes by ensuring service standards are in line with competitive benchmarks while aiming to reduce overall cost of Operations and inventory control are properly managed. Achievements: • Administered system upgrades and enhancements with proper UVT • Managed Cash in Vault within standard level

Responsible for the timely release of cards, MCs and GCs to accredited couriers while ensuring that the security risk and exposure of the cards are minimized. Responsible for monthly validation and preparation of invoices and accrual reportAchievements• Managed 100% release of Cards, MCs and GCs within TAT • Monitored Collateral and GC Inventory within standard level

Determined the accuracy and consistency of the information contained on the credit card and personal loan application form. Contributed quality of decisions and speedy turn-around time of applications processed. Achievements:• Maintained above average fix rate on CCPL applications • Managed processing of CCPL applications within TAT

Initiated update of information by recording discrepancies advised by the customer through recorded phone conversations. Contributed efficiency of Credit Initiation processes Achievement:• Attained phone verification effectiveness and efficiency by increasing the completion rate made in a day

Master Of Business Administration (Mba), Banking, Corporate, Finance, And Securities Law, Gpa 3.14/4

Activities and Societies: DLSU MBA Finance SocietyCompleted Academic Units

Bachelor Of Business Administration (B.B.A.), Banking, Corporate, Finance, And Securities Law, Gpa 1.51/1

Activities and Societies: Junior Finance Executive AssociationBusiness Manager (2010-2011) Assistant Business Manager (2009-2010).