I am a hard working person, I also have an attitude of not leaving my desk or work station not unless my work is done for the day. I am optimistic and I like to work as a team rather than individually because for me working as a team would be more productive and I always tell myself that I am a work in progress because I always try to learn something new.I have 12 years of experience with the said field (BPO), most of my experience is with sales and billing support, I also have a tech support background, outbound sales and appointment setting and more. I also have an experience with Management and other support position such as SME, Tier 2 and being a Team Leader/Manager for 5 years. My philosophy in life is,One of my philosophy in life is "Go out there and take risks! Because we only live once and there is a difference between just being alive and living; The only way to start living is if you step outside your comfort zone so that you can finally see yourself in a different light. Because through EXPERIENCE we LEARN and by learning we gain KNOWLEDGE and with that knowledge, we then turn it to WISDOM."
Self-Employed
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Self EmployedSelf-Employed Mar 2021 - PresentDavao, Davao Region, Philippines
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Support Team LeadCnm Bpo Solutions Feb 2016 - Apr 2021PhilippinesManage and responsible for day to day activities and guidance to all team members. Setting clear andattainable targets and implements guidelines and assist any issues of the employee. -
Team ManagerConectys Oct 2020 - Mar 2021Davao, Davao Region, PhilippinesManage and responsible for day to day activities and guidance to all team members. Setting clear andattainable targets and implements guidelines and assist any issues of the employee. -
EscalationsDoordash Mar 2016 - Oct 2020Buhangin Grand Complex, Km.6 Buhangin Highway. Davao CityTo provide extra support to tier 1 agents and handle complicated issues such as a problem with the order, no driver is assigned to the order and needs to find a designated driver to be dispatched,customer did not receive the order and a lot more, that tier 1 agent escalates. And making sure that theescalated issue will be solved in a way that is timely and accordingly. -
Customer Service RepresentativeConectys Jan 2015 - Jan 2016Emilio Jacinto Ext, Poblacion District,Davao City, Davao Del SurWe cater customer inquiry with regards to the products that we offer in the website which is the SmartBuyGlasses.We also handled customer complaint such as customer wants to deactivated their account with us or due to bad experience.We also help then decide of what type of glasses should they be buying ex: if they have prescription then we would recommend prescription glasses depending on their size and prescription
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Subject Matter ExpertIbex Global Feb 2014 - Jan 20152Nd Floor Sm Lanang Smx,Building,Davao City,Ibex GlobalDefinitive sources of knowledge who contribute their expertise to enhance organizational efficiency.They evaluate organizational needs, determine suitable technical solutions, and ensure that definedrequirements are met. -
At&T Sales And Billing RepresentativeIbex Global Jan 2014 - Feb 20142Nd Floor Sm Lanang Smx,Building,Davao City,Ibex Global* Receiving and sorting incoming payments with attention to credibility.* Managing the status of accounts and balances and identifying inconsistencies.* Issuing bills, receipts and invoices.* Selling new services* Upselling products
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At&T Technical Support SpecialistVxi Global Solutions Jan 2013 - Jan 20142Nd Flr, Robinsons Cybergate,J.P. Laurel Ave, Lanang, Davao CityMy job is to ensure that all the customers technical problems would be solved. Any problem that has to do with their phone,TV and internet since those are the services that we offer.
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At&T Sales And Billing RepresentativeSutherland Global Services Jan 2012 - Jan 2013Dona Luisa Bldg., Corner Quirino St., Emilio Jacinto Ext, Poblacion District, DaWe are catering any billing concerns or inquiry from our customers.We handle billing explanation, disputes and any other problem with their bill.We also sell them our new products after solving their issue with the bill.
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Hr Recruitment ConsultantSutherland Global Services Jan 2011 - Jan 2012Dona Luisa Bldg., Corner Quirino St., Emilio Jacinto Ext, Poblacion District, DaI am more focus on recruitment, doing initial interviews, letting applicant take the typing test and the written exams and I also am responsible for delivering the bad news if such applicant is not successful in his/her application.We also handle daily,weekly and monthly reports. We also do a Job caravan to such places that are far from the office to help those applicants that are far from the office for them to apply.
Andro Stephan Serrano Skills
Andro Stephan Serrano Education Details
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University Of The Immacuate ConcepcionHoter And Restaurant Management
Frequently Asked Questions about Andro Stephan Serrano
What company does Andro Stephan Serrano work for?
Andro Stephan Serrano works for Self-Employed
What is Andro Stephan Serrano's role at the current company?
Andro Stephan Serrano's current role is Self Employed.
What schools did Andro Stephan Serrano attend?
Andro Stephan Serrano attended University Of The Immacuate Concepcion.
What skills is Andro Stephan Serrano known for?
Andro Stephan Serrano has skills like Customer Service, Team Leadership, Technical Support, Billing Solutions, Management, Marketing Strategy, Public Speaking, Social Media, Marketing.
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