Responsible for development and delivery of training materials on company products, processes and technologies so as to ensure that team members develop, maintain, and increase their own technical and process knowledge.

Responsible for the review, qualification and ownership of complex enterprise level support calls submitted for escalation by Citrix Support Representatives worldwide. Ownership includes maintaining communications internally and externally through director level with oversight from senior members of the team throughout the case resolution process. Perform analysis of memory dumps/Network traces.

VPC(Virtual Private Cloud) engineer, perform break and fix, deep analysis of network issues involving Cloud routing and switched environments, responsible for maintaining and supporting some of the largest local and global clients.Daily task involve, network path analysis, VPN troubleshooting, Firewall policies, troubleshooting sessions with direct customer, alert monitoring, reporting and more involving several vendor appliances such as Cisco Router/Switches Load Balancer ACE– H3C Router/Switches – F5 Load Balances – Checkpoint Firewall – HP Procurve ICB Blades and others

Responsibilities include New Product Introduction/product forecast review and new buy recommendation for FCS; manage Excess & Obsolescence; End of Manufacturing Life / Lifetime buy review & recommendation; review & approve daily new buy proposal for Country Chubs

Team Lead Reactive Buyer Responsible for ensuring material supply through tactical procurement activities for all parts within the HPN portfolio. Main task included to ensure all purchase orders are executed on timely manner with appropriate acknowledgement responses from suppliers, negotiate with suppliers to ensure shipment schedule will be met, or adjusted when needed, to fulfill the materials plan. Daily monitoring for all shipments were received into stock timely and all shipment documentation was available. Additional I was accountable to resolve warehouse receiving issues in due time, invoice and payment issues with suppliers. To support management producing supplier performance reports; and propose corrective actions as required. Collaborate with cross-functional teams on part-rolls and quality issues to minimize impact to parts availability and inventory level.