Ensure delivery of multiple cross-functional projects that support revenue development strategies, sales acceleration, technology adoption, and drive business plans and operations. Identifying key revenue development opportunities and formulating ideas to maximize current and future business prospects/needs while mitigating challenges or issues. Work across sales, market research, and marketing, driving performance analytics and leading strategic initiatives that accelerate pipeline growth.

My role as the lead for this new initiative was to manage direct reports, develop metrics into Key Performance Indicators. This was from the ground up including creation of collection methods and reporting with Power BI interactable data visualizations.• Market Analysis: Assess current customer base and potential new markets.• Customer/Citizen Surveys: Write and distribute reliable and valid customer and general citizen surveys to evaluate the performance of programs and customer service initiatives.• Customer Service Metrics: Develop a set of customer service metrics to determine the effectiveness of the various sales and customer service activities.• Trend Analysis: Forecasting and multi-source reporting to identify potential products and service impacts.• Pricing Analysis: Analyze internal and competitor pricing strategies and make recommendations to the respective business managers regarding opportunities to maximize value.• Performance Measurement: Prepare and analyze performance metrics and associate indicators (KPIs) to report results to the management team.• Team Leadership: Lead one or more teams responsible for developing and managing performance measurement for the department.• Business Intelligence: Develop business intelligence insight using Power BI and multiple data sources including ActiveNet, SQL and other city or public database sources.• Public Speaking & Training: Conducted in-house training on data literacy, Power BI Dashboards, KPIs, and "Big Data in Customer Service" to administrative staff, Parks Foundation and State or National Conferences.• Data Engineering: Data Modeling for Power BI tables using multiple sources of data including SQL, APIs, .CSVs and other unstructured formats.• Data Visualizations: Create Power BI reports that are accessible by Parks and Recreation management to view survey results, key performance indicators and transactional information for analytics.

• Founded a network of organizations Gametrep.com, MakeGamesMiami, GACUCon Events• These organizations were formed as community organizations to help drive the growth of the local game industry ecosystem in South Florida. • My role is as a founder and primary organizer for GACUCon events (GACUBash Miami and GACUCon Cruise), Make Games Miami, co-founder of Unreal Florida and Miami community organizer for the Florida Game Developers Association and the Miami Chapter of the International Game Developers Association. • Completed hundreds of events completed including educational workshops, panels, event exhibition, convention planning, cruise planning.• Assisted in several indie projects with their go to market strategy, marketing and investor preparations.To date we've worked with or built relationships with the following companies from event participation to event support. Including: Alienware, Unreal Engine Community Team, Unity Technologies, NVIDIA, Miami-Dade College, University of Miami, Florida International University, Miami International University of Art and Design, Helm-Systems, Good War Games, MAD Games, Ghostpunch Games, Clockwork Elements, Miami Animation and Gaming International Complex, OrlandoiX, SuperCon, MagicCityCon, Supercon, Psyonix, CyberTron PC, TigerDirect, Florida Game Developers Association, International Game Developers Association, Miami Game Developers Meetup and many more.

As VP of Marketing and Production I organize workflows, achieve milestones, remove obstacles and share the teams amazing results with the world! Fortunate to work with some of the most talented people in the game industry that have not only AAA quality but inspiring indie dev spirit.• Relationship management with industry content creators and influencers including Nathie VR, Upload VR, Road to VR, Jewel VR and other non-VR specific game journalist and content creators.• Business development including product demo activation, marketing opportunities including Intel, NVIDIA, AMD, Origin PC and Alienware.• Successful competitive grant submissions for the Unreal Developer Grant and optimization support through Intel Developer Program submissions.• Co-Establish Unreal Engine community and introductory course by Epic Game Unreal Engine Team in South Florida.• Expansive Google Adword, Facebook, Reddit, Imgur marketing promotions.• Establish email marketing funnel from the ground up reaching thousands of VR early adopters within the first few weeks of release.• Quality Assurance testing to support the team outside of marketing duties to aid in product quality.

Systemax Description for the Merchandising Manager Position:Merchandising Managers are responsible for developing, executing and communicating strategic merchandise financial plans and strategies that support the merchandising, marketing, and financial objectives of the organization.Primary duty is to drive financial results that maximizes sales, inventory and profit of the organization, through the management and communication of products in their respective product categories.My accomplishments in addition to my basic duties include:• Advocating large-scale Veteran Employment Outreach training• Inheriting and improving the video game product promotion portal and key distribution platform including the management through a customer service crisis resulting in a complete recovery of product and consumer trust.• Year over year growth for categories assigned to me despite downward industry trends and company performance across all categories.• Recover email marketing system failures through volunteer hours over the weekend during heavy promotional periods including Black Friday, Cyber Monday, etc.

As a Management trainee work is spread across various functional departments within the Corporate Offices, and will be exposed to areas such as: • Retail• Customer Support and Care• Business to Business Sales• Vendor Relations• Purchasing and allocation requirements• Fundamental business financials• Product portfolios• Technology systems and support

• Provided upbeat customer service in the face of understandably frustrated customers through times of stress when their computers are malfunctioning.• Repair a range of computer hardware and software related issues under high tempo conditions in a high traffic store within the company.• Emphasized customer service and assisted customers who would return and ask for me by name becoming my regulars, sometimes seeking my work outside of company rates our hours which I would decline as it was against company policy.• Cover short shifts as the only employee at the tech bench, this is considered a more difficult task from the heavy workload between customer service and repairs.

FuzionMiami was a membership based event site with a business model similar to Groupon for combining group buying power prior to pre-purchase services and ensure the best prices, events and community for each activity.My role included:• Business development (B2B) event contract negotiation with well known and highly visible restaurant, entertainment and recreational businesses across South Florida.• Plan marketing campaigns which significantly increased site visibility and sales for the major events using a limited startup budget.• Manage a team of commission based promotion staff for event sales.• Lead large projects with contractors for services to develop the business. Such as the website, app, flyers, promotions, venue setup, contract negotiation for business affiliations.• Attend city Business Association events to establish relationships to develop mutually beneficial business opportunities between our target businesses and our customer base.• Review and negotiate contract terms for promotional products or services through the third-party vendors for our membership base.

• Advise junior analysts and share my experience through instructional workshops at specified drills.• Selected for an extended Annual training mission at Southern Command Counter Terror & Drug Unit.• Ongoing development as an intelligence industry professional across unit specific tools and techniques.• Other duties as required of service members including sensitive intelligence training and operations.

Due to security requirements the below is an excerpt of our basic duties from GoArmy.com• Prepare all-source intelligence products to support the commander• Assess the significance and reliability of incoming information with current intelligence• Establish and maintain systematic, cross-reference intelligence records and files• Preparing maps, charts and intelligence reports using military symbology• Intermediate use of several computer systems including Analyst Notebook, ESRI ARCGIS, SQL and other proprietary military intelligence platformsRoles include:- Salah ad Din Provincial Analyst, Iraq- G2 Divison Analyst, Germany- Counter Intelligence Detachment Collection Manager , South Koreahttp://www.goarmy.com/careers-and-jobs/browse-career-and-job-categories/intelligence-and-combat-support/intelligence-analyst.html